Terrence Rollins
South Jordan,UT
Summary
Dynamic and results-driven sales professional with 6+ years of experience in retail, customer service, and leadership roles. Proven ability to generate revenue, build strong customer relationships, and lead high-performing teams. Recognized for exceeding sales targets, delivering exceptional customer experiences, and coaching teams to drive measurable business results.
Overview
8
8
years of professional experience
Work History
Operations Lead / Sales Lead / Front End Coach /Retail Sales Associate
Home Depot
03.2022 - Current
- Manage, train, and develop 20+ associates, driving sales performance and operational excellence.
- Execute sales strategies to achieve strong performance in customer service and order fulfillment.
- Handle escalated customer concerns, ensuring resolution and retention.
- Conduct inventory audits, oversee logistics, and lead store-wide projects and promotional events.
- Mentor new hires as a designated New-Hire Coach, fostering engagement and recognition.
Customer Service Associate
Walgreens
01.2021 - 03.2022
- Delivered personalized sales support and product recommendations, driving add-on purchases.
- Supported multiple departments with customer service, inventory, and operations.
- Processed pharmacy and photo services with accuracy and compliance.
- Operated registers, managed curbside pick-ups, and executed closing duties.
Department Lead
Megaplex Theaters
05.2017 - 08.2019
- Supervised and trained team members, ensuring compliance with company standards.
- Oversaw daily operations and conducted safety audits.
- Promoted concession and ticket sales through upselling techniques, increasing revenue.
- Delivered superior guest service, ensuring a positive and memorable customer experience.
Education
Hunter High School
West Valley City, UT05-2015
Skills
- Inside & Retail Sales (6 years)
- Customer Relationship Management
- Team Leadership & Training
- Upselling & Cross-Selling Techniques
- Microsoft Office & POS Systems
- Order Fulfillment & Inventory Control
Accomplishments
- Generated over $200K in revenue, including a single sale of $13,900, consistently surpassing sales goals.
- Top performer in company credit card sales, multiple-time contest winner.
- Earned recognition from district and regional leadership for sales excellence and customer service impact.
Timeline
Operations Lead / Sales Lead / Front End Coach /Retail Sales Associate
Home Depot
03.2022 - Current
Customer Service Associate
Walgreens
01.2021 - 03.2022
Department Lead
Megaplex Theaters
05.2017 - 08.2019
Hunter High School
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