Genesis Reyes
San Antonio,TX
Summary
Offering strong communication and interpersonal skills with commitment to learning and growing within member service environment. Brings foundational understanding of customer service principles and ability to quickly learn new systems and processes. Ready to use and develop problem-solving and data entry skills in Member Service Representative role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substitute Teacher
San Antonio Independent School District (SAISD)
08.2024 - Current
- Managed classroom activities to promote student engagement and learning.
- Implemented lesson plans to ensure educational objectives were met effectively.
- Adapted instructional materials to accommodate the diverse learning needs of students.
- Repeatedly requested as a substitute teacher by teachers based on excellent past referrals and trusted performance.
- Collaborated with permanent staff to ensure instructional goals were met consistently.
Sales Associate
Stanton Optical
08.2025 - 11.2025
- Assisted customers in selecting eye wear, providing personalized recommendations based on individual needs.
- Managed inventory levels, ensuring product availability and timely restocking of merchandise.
- Conducted detailed sales transactions using point-of-sale systems, accurately processing payments.
- Scheduled appointments and coordinated follow-up visits to enhance patient satisfaction.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Improved patient wait times by expediting the check-in process using electronic registration forms.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Cashier/Sales Associate/Customer Service
HEB
02.2022 - 05.2024
- Cashier, customer assistants, sales associate
- Processed transactions efficiently, ensuring accurate cash handling and adherence to company policies.
- Assisted customers with inquiries, promoting a positive shopping experience and enhancing customer satisfaction.
- Monitored inventory levels at registers, assisting in stock replenishment and minimizing product shortages.
- Resolved customer complaints promptly, utilizing conflict resolution skills to maintain loyalty and trust.
Education
Associate of Applied Science - Nursing
St. Philip's College
San Antonio, TX05-2027
High School Diploma -
Cooper Academy
San Antonio, TX05.2024
Skills
- Adaptability in Fast-Paced Environments, Team Collaboration & Support, Attention to Detail, Basic Computer & Retail Software Skills
- Time Management & Multitasking, Customer Service, Strong Verbal Communication
- Customer service
- Appointment scheduling
- Insurance verification
- Insurance billing
- Practice management software
Certification
- Microsoft Office Specialist
- April 2024 to Present
Timeline
Sales Associate
Stanton Optical
08.2025 - 11.2025
Substitute Teacher
San Antonio Independent School District (SAISD)
08.2024 - Current
Cashier/Sales Associate/Customer Service
HEB
02.2022 - 05.2024
Associate of Applied Science - Nursing
St. Philip's College
High School Diploma -
Cooper Academy