Nathan Roybal
nathan
Summary
AAS in Computer Information Systems: Networking Cyber Security. CompTIA A+ and Security+ Certified.
Overview
6
6
years of professional experience
2
2
Certification
Work History
Service Desk Technician Level 1
United States Army
11.2021 - Current
- Provides Technical support to the, in the Army Enterprise Service Desk contract as a Federal Contractor
- Works as part of a service desk team to support members of the military
- Acts as the primary technical inbound contact for soldiers and civilian employees of the Army
- Provides Troubleshooting and Technical Assistance for several services, including computer hardware and software
- Provides Mobility support for Apple iOS and Android OS Devices in a MDM environment
- Guides personnel through mailbox migration from on premises to cloud, including transition to
- Microsoft 365 and Google Work Space
- Provides support for Active Directory account creation and Management.
Guest Experience Leader
McDonald's
01.2020 - 11.2021
- Excels in customer service and satisfaction by facilitating resolutions in collaboration with staff and other managers
- Accurately and Efficiently solves customer and task related problems
- Accurately and Efficiently handles and counts money and drawers
- Ensures the Lobby is clean and presentable
Workbench Assistant
Pueblo Community College
02.2021 - 05.2021
- Assist faculty, staff, and students with computer related software and hardware issues
- Perform minor maintenance of hardware on faculty, staff, and classroom desktops, laptops, and peripheral equipment
- Nathan Roybal - page 1
- Install and/or upgrade software on faculty, staff, and classroom computers
- Maintain classroom printers including paper/toner replacement
- Assist in office and classroom moves of IT equipment
- Assist with new system deployment and recycling of outdated equipment
- Keep IT resources/supplies and work area organized.
Crew
McDonald's
04.2018 - 01.2020
- Excels in customer service and satisfaction by facilitating resolutions in collaboration with staff and other managers
- Accurately and Efficiently solves customer and task related problems
- Accurately and Efficiently handles and counts money and drawers
- Ensures the Lobby is clean and presentable
Education
Expires Oct 2024 PG6J0F8NYLB4QM33 CompTIA Security+ ce Certification - CompTIA - undefined
Oct 2021
A+ ce Certification - CompTIA - undefined
Apr 2021
Associate of Applied Science- AAS - Networking Cyber Security
Pueblo Community College
2021
Certifications CIS Networking - undefined
Pueblo Community College
Microsoft Office Applications - undefined
Pueblo Community College
Security - Pueblo Community College
Expires Oct 2024 COMP001021611951 CIS Cyber Defense - undefined
Pueblo Community College
page 2 Forensic Computing - undefined
Pueblo Community College
Information Assurance Basic - undefined
Pueblo Community College
Skills
- Information Technology
- Customer Support
- Troubleshooting
- Critical Thinking
- Teamwork
- Customer Satisfaction
- Food & Beverage
- Customer Service
- Money Handling
- Nathan Roybal - page 3
Timeline
Service Desk Technician Level 1
United States Army
11.2021 - Current
Workbench Assistant
Pueblo Community College
02.2021 - 05.2021
Guest Experience Leader
McDonald's
01.2020 - 11.2021
Crew
McDonald's
04.2018 - 01.2020
Expires Oct 2024 PG6J0F8NYLB4QM33 CompTIA Security+ ce Certification - CompTIA - undefined
A+ ce Certification - CompTIA - undefined
Associate of Applied Science- AAS - Networking Cyber Security
Pueblo Community College
Certifications CIS Networking - undefined
Pueblo Community College
Microsoft Office Applications - undefined
Pueblo Community College
Security - Pueblo Community College
Expires Oct 2024 COMP001021611951 CIS Cyber Defense - undefined
Pueblo Community College
page 2 Forensic Computing - undefined
Pueblo Community College
Information Assurance Basic - undefined
Pueblo Community College