Nathan Royle
Lansing,MI
Summary
I have recently completed my studies at Lansing Community College and have gotten my Certificate of Completion in Information Technology Foundations, and I am to receive my Associate’s Degree in Spring, 2025.
IT support professional with history of delivering reliable technical assistance and resolving wide range of IT issues. Known for strong collaboration and adaptability to changing needs, ensuring seamless team operations. Expertise in troubleshooting, user support, and maintaining high level of service.
Overview
6
6
years of professional experience
Work History
IT Support
GC Services
01.2024 - Current
- Inventorying tech supplies
- Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
- Proactively identified potential technical issues impacting call quality, liaising with IT support teams to address them before they impacted service delivery.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Boosted company productivity by providing timely IT support and training to employees.
- Collaborated with IT support to resolve technical issues quickly, minimizing downtime for the department.
Crew Member
Raising Cane’s
09.2022 - 04.2023
- Cleaned and maintained all areas of restaurant to promote clean image.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Delivery Driver
Hungry Howie's, Domino's, Jimmy John's
01.2020 - 01.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Verified accuracy of all deliveries against order forms.
- Made subs at Jimmy John’s when I wasn’t delivering
IT Helpdesk
State of Michigan
07.2022 - 08.2022
- Created detailed reports analyzing helpdesk metrics, identifying trends in common issues and suggesting potential solutions for long-term improvement.
- Established clear communication channels with clients, ensuring timely updates on issue resolution progress.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Diagnosed and troubleshot hardware, software and network issues.
- Compiled and accurately entered data for each customer encounter to record in system.
Facilities Worker
Michigan State University - REHS South Facilities
06.2019 - 03.2020
- Enhanced facility safety by conducting regular inspections and addressing potential hazards promptly.
- Developed preventive maintenance programs that extended the life span of equipment while reducing overall costs.
- Adapted quickly to changing priorities and workloads, effectively managing time and resources to complete tasks on schedule.
- Enhanced facility appearance with thorough cleaning and maintenance of both interior and exterior spaces.
- Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
Education
Associate’s Degree -
Lansing Community College
01.2024
Central Michigan University
Mount Pleasant, MI01.2022
Computer And Information Sciences
Lansing Community College
01.2021
High School -
Okemos High School
05-2019
Skills
- CompTIA A Prep
- Python
- Network Management
- Microsoft PowerPoint
- Information technology
- Good communication skills
- Critical thinking
- Working with hands
- Working in a team or individually
- Troubleshooting
- Quality Control
- Track-It! Ticketing client
- Microsoft Suite of Apps
- Self-taught hands-on learner
- Windows
- Help Desk
- Microsoft Teams
- Active Directory
- Assisting Customers
- IT support services
- On-site technical support
Languages
English
Native or Bilingual
German
Professional Working
Timeline
IT Support
GC Services
01.2024 - Current
Crew Member
Raising Cane’s
09.2022 - 04.2023
IT Helpdesk
State of Michigan
07.2022 - 08.2022
Delivery Driver
Hungry Howie's, Domino's, Jimmy John's
01.2020 - 01.2023
Facilities Worker
Michigan State University - REHS South Facilities
06.2019 - 03.2020
Associate’s Degree -
Lansing Community College
Central Michigan University
Computer And Information Sciences
Lansing Community College
High School -
Okemos High School
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