Nathan Ryan
Wichita,Kansas
Summary
Dynamic professional with extensive experience in customer service and training, notably as a Branch Manager in Training at City National Bank. Proven track record in enhancing customer satisfaction and streamlining operations. Skilled in MS Office Suite and conflict resolution, successfully improving team performance for the purpose of achieving organizational goals.
Overview
18
18
years of professional experience
Work History
Assistant Branch Manager
City National Bank
09.2024 - Current
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and daily operations.
- Consulted customers to boost product sales and services.
- Complied with regulatory guidelines and requirements.
- Submitted loan applications to underwriter for verification and recommendation.
- Incorporated financial dashboards to analyze key performance indicators.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Managed and led a team of 6 to meet and exceed monthly goals
Retail Trainer
Southwest National Bank
06.2020 - 02.2024
- Led comprehensive training programs for new hires and existing retail team members, ensuring consistent understanding of company policies, procedures, and product knowledge
- Collaborated with branch managers to address specific training needs and provide ongoing support and coaching to enhance employee performance
- Assisted in planning and organizing community events, including coordinating logistics, securing vendors, and managing volunteer schedules
- Collaborated with marketing and design teams to implement new brand identity, messaging, and creative assets on both the Trust & Wealth Management and Retail departments
Store Leader
GameStop
10.2013 - 06.2020
- Conducted regular staff training sessions to improve product knowledge and enhance overall customer experience
- Developed and executed marketing campaigns to drive foot traffic and increase store visibility in the community
- Achieved and exceeded sales targets through strategic merchandising and customer service initiatives
- Managed daily operations of a mid-volume retail store, overseeing a team of 8+ employees
Customer Service Representative
Emprise Bank
06.2008 - 10.2013
- Managed a high-volume of incoming customer calls and emails, providing timely and accurate information to resolve inquiries and concerns efficiently.
- Demonstrated strong problem-solving skills by quickly identifying customer issues and finding effective solutions to ensure customer satisfaction.
- Maintained a positive and professional demeanor while handling difficult customers, de-escalating tense situations and turning negative experiences into positive outcomes.
- Supported lead developers in creating interactive online platforms for engaging user experiences
- Conducted user experience testing and feedback analysis to optimize online interactions and improve user satisfaction
Education
Bachelor of Science - Business Management
Friends University
Wichita, KS2013
Bachelor of Fine Arts - Theatre Performance & Design
Wichita State University
Wichita, KS2001
Skills
- Customer Service
- Customer Satisfaction & Conflict Resolution
- MS Office Suite
- Organization & Coordination
- Small Group Leadership
- Training & Development
- Visual Marketing
- Verbal & Written Communication
Timeline
Assistant Branch Manager
City National Bank
09.2024 - Current
Retail Trainer
Southwest National Bank
06.2020 - 02.2024
Store Leader
GameStop
10.2013 - 06.2020
Customer Service Representative
Emprise Bank
06.2008 - 10.2013
Bachelor of Science - Business Management
Friends University
Bachelor of Fine Arts - Theatre Performance & Design
Wichita State University