Nathan Saladino

• Inbound/outbound claims adjuster working in very high call volume environment
• Gather detailed amount of failure/repair order, damage, and inspect when necessary, and determine coverage.
• Determine full loss, coverage, denials, and fraudulence of claims.
• Determine the most cost-effective repairs and coverage that both benefit the customer and the company, both in the short term and long term
• Use reasoning and communication skills to effectively determine coverages, denials, and get the most out of the contracts (within reason) for the customer.
• Heavy negotiation of cost and payment with body shop and repair facilities. Part of the escalation/de-escalation team – resolve any issues on claims between parties.
• 7 years experience in the insurance industry
• Performed remote inspections and investigations, evaluating damage, determining coverage, and preparing thorough reports.
• Maintained documentation for liability decisions, subrogation potential, and claim resolution timelines.
• Regularly collaborated with vendors, repair facilities, and insureds to ensure accurate assessments and a positive customer experience.
• Experience with underwriting/underwriters
• Key Accomplishments:
  - Maintained service-level standards across 60+ active specialty claims per day.
  - Earned internal recognition for work. Granted the ability to work through the claims process entirely remote, with minimal phone communication

- Experience with Inbound/outbound center with multiple jobs entailed in to one team in high call volume environment.

-In charge of completing work orders requested by various departments throughout the hospital in a timely manner.

- Make sure work orders and service requests are done correctly and that hospital units are satisfied.

- Assist nurses, doctors, and patients with any questions or concerns.

- Experience in following laws and guidelines (HIPPA)

- Ensure that units with in the hospital are correctly supplied with the correct materials and gear in a timely manner.

- Ensure that work orders for maintenance, electrical, and HVAC concerns are followed through and completed by the end of shift.

- Experience with work in high stress medical situations

- Coordinate with doctors, STEM team, Cardiac Teams, and Neurologist teams during cardiac arrests, strokes, and any life-threatening conditions within the hospital, to relay the situation to the correct medical staff within and outside of the hospital, confirm that they are aware of the situation, document that all correct medical personnel contacts regarding the specific medical emergency were communicated with, relay patient location and information with in minutes to ensure the patients best possible outcome of life saving care and medical emergencies within the hospital