Nathan San Juan Olario
Union City,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
8
8
years of professional experience
Work History
Service Drive Porter
Audi Fremont - Optima
06.2023 - 07.2024
- Move vehicles to and from the service area, parking lot, and other locations as needed
- Ensure vehicles are parked in designated areas and easily accessible to service technicians
- Greet customers as they arrive at the service drive
- Assist customers with their needs, including directing them to the appropriate service advisor or waiting area
- Perform initial inspections of vehicles, noting any visible damage or issues
- Document vehicle conditions and report any discrepancies to the service advisor
- Keep the service drive and parking areas clean and organized
- Wash and vacuum customer vehicles as part of the service process
- Coordinate with service advisors and technicians to ensure smooth workflow
- Assist with the delivery and pickup of customer vehicles
- Perform other duties as assigned by the service manager or other supervisors
- Assist with minor maintenance tasks around the dealership or service center.
Service Porter
San Leandro Hyundai Nissan Kia
08.2022 - 09.2023
Registered Behavioral Technician
Centria Healthcare LLC
01.2022 - 06.2023
- Implement behavior intervention plans (BIPs) designed by the supervising BCBA
- Use applied behavior analysis (ABA) techniques to teach and reinforce positive behaviors
- Collect and record data on client behaviors and progress during sessions
- Maintain accurate and detailed records as required by the supervising BCBA
- Work directly with clients, often children with autism or other developmental disorders
- Build rapport and maintain a positive, supportive relationship with clients and their families
- Participate in ongoing training and professional development activities
- Stay current with best practices in ABA and behavioral interventions
- Communicate effectively with the supervising BCBA, other team members, and the client’s family
- Provide regular updates on client progress and any issues that arise during sessions
- Adhere to the ethical guidelines and standards set forth by the Behavior Analyst Certification Board (BACB)
- Maintain client confidentiality and professional boundaries at all times
- Prepare materials and environments for therapy sessions
- Ensure that all necessary tools and resources are available and in good condition
- Respond appropriately to challenging behaviors and crises, following the protocols established by the supervising BCBA
- Use de-escalation techniques and ensure the safety of the client and others.
Service Porter
Mercedes Fremont
09.2020 - 08.2022
Service Porter
Magnussen Lexus Of Fremont
10.2017 - 09.2020
Team Member
Togo’s Sandwiches Union City CA
09.2016 - 10.2017
- Responsible for customer service, sandwich making, cashier duties, dishwasher responsibilities, closing procedures, inventory management, stocking, and food preparation.
Education
General Studies -
Chabot College
Hayward, CAJames Logan High School
Union City, CA01.2016
Skills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Clean Driving Record
- Valid Driver's License
- Safety awareness
- Heavy Lifting
Timeline
Service Drive Porter
Audi Fremont - Optima
06.2023 - 07.2024
Service Porter
San Leandro Hyundai Nissan Kia
08.2022 - 09.2023
Registered Behavioral Technician
Centria Healthcare LLC
01.2022 - 06.2023
Service Porter
Mercedes Fremont
09.2020 - 08.2022
Service Porter
Magnussen Lexus Of Fremont
10.2017 - 09.2020
Team Member
Togo’s Sandwiches Union City CA
09.2016 - 10.2017
General Studies -
Chabot College
James Logan High School
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