Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Nathan Scavacini

Philadelphia,,PA

Summary

Remote computer networking support specialist with a proven track record in troubleshooting connectivity issues and assisting clients virtually. Adept at adapting to evolving requirements, collaborating with distributed teams, and delivering measurable results. Skilled at managing high-volume inquiries, multitasking across platforms, and maintaining a positive, flexible attitude.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Help Desk Support Specialist

Aldi Help Desk Centre
11.2023 - Current
  • Used ticketing systems to manage and process support actions and requests.


  • Logged support tickets and closed when issues were resolved.


  • Provided basic end-user troubleshooting and desktop support.


  • Identified and solved technical issues using variety of diagnostic tools and tactics.

Data Analyst

UPS Freight Cargo
11.2022 - 10.2023
  • Utilized data visualization tools to effectively communicate business insights.


  • Produced monthly reports using advanced Excel spreadsheet functions.


  • Conducted comprehensive data analysis to support strategic planning, leading to more informed decision-making.


  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.

Customer Service Analyst Intern

Comcast, Xfinity
02.2022 - 10.2022
  • Answered constant flow of customer calls with minimal wait times.


  • Evaluated account and service histories to identify trends, using data to mitigate future issues.


  • Assisted in user acceptance testing for new software implementations, ensuring seamless integration into daily operations without negatively impacting customers'' experience.


  • Enhanced customer satisfaction by swiftly resolving complex issues and providing tailored solutions.


Certified Restaurant Supervisor

Chama De Minas Brazilian Restaurant
10.2018 - 01.2022
  • Increased overall sales by developing and executing successful promotional events and marketing strategies.


  • Implemented standard operating procedures to maintain consistency in service, resulting in positive guest feedback and repeat visits.


  • Managed daily cash deposits, ensuring accuracy and timely submission to the bank.


  • Accomplished multiple tasks within established timeframes.

Education

High School Diploma - Computer Science

Swenson Arts And Technology
Philadelphia, PA
06.2022

Skills

  • Customer Service
  • Customer Assistance
  • Attention to Detail Focus
  • Customer Engagement
  • Documentation And Reporting
  • Support Services
  • Client inquiries
  • Problem-solving skills

Certification

  • HDI Customer Service Representative – HDI


  • CompTIA Security+ - CompTIA


  • CompTIA Network+ – CompTIA


  • Cisco Certified Network Associate (CCNA)


  • Cisco Certified Technician (CCT) – Cisco

Languages

Portuguese
Full Professional
English
Native or Bilingual
Spanish
Professional Working

Timeline

Help Desk Support Specialist

Aldi Help Desk Centre
11.2023 - Current

Data Analyst

UPS Freight Cargo
11.2022 - 10.2023

Customer Service Analyst Intern

Comcast, Xfinity
02.2022 - 10.2022

Certified Restaurant Supervisor

Chama De Minas Brazilian Restaurant
10.2018 - 01.2022

High School Diploma - Computer Science

Swenson Arts And Technology

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