Nathan Scherer Jr
Pittsburgh,PA
Summary
Proven to enhance operational efficiency and customer satisfaction throughout various work experience, I leverage technical efficiency and exceptional interpersonal communication to drive product and service improvements. Skilled in multitasking and problem-solving, I consistently deliver superior service, achieving significant advancements in both team performance and customer experience.
Overview
3
3
years of professional experience
Work History
Summer Helper
Westmoreland County Municipal Authority
06.2022 - 08.2024
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
Shoe Salesperson
Dick Sporting Goods
10.2023 - 01.2024
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Grew product knowledge and fashion expertise continually, helped customers find shoes to complement outfits and suggested items to match needs.
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Assembled promotional displays to increase brand awareness and attract customers.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Measured customers' feet using Brannock device to determine proper shoe size.
- Provided product demonstrations to highlight features, benefits and value features and increase customer satisfaction.
Grounds Crew Member
Edgewood Country Club
08.2021 - 01.2022
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Landscape Worker
Fossick Landscaping
05.2021 - 08.2021
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Handled hedge, bush, and shrub trimming.
- Diagnosed problems with equipment and performed regular maintenance for long-term functionality.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
Education
MBA - Sports Management
Robert Morris University
Coraopolis, PA05.2027
High School Diploma -
Woodland Hills High School
Pittsburgh, PA05.2022
Skills
- Data entry proficiency
- Technical Efficiency
- Stress Tolerance
- Creativity and Innovation
- Social Media Marketing
- Quantitative Analysis
- Multitasking Abilities
- Problem-solving
- Self Motivation
- Business Development
- Interpersonal Communication
- Written Communication
Baseball
I currently play Baseball at Robert Morris University, as a Junior I am this year's team Captain. I love all the guys on the team and love grinding with them, every year so far has been a blast. We're expecting great things this year as we're are looking to win a championship. I currently bat 3rd in the lineup and play 3rd base, Short-stop, and I pitch also.
Timeline
Shoe Salesperson
Dick Sporting Goods
10.2023 - 01.2024
Summer Helper
Westmoreland County Municipal Authority
06.2022 - 08.2024
Grounds Crew Member
Edgewood Country Club
08.2021 - 01.2022
Landscape Worker
Fossick Landscaping
05.2021 - 08.2021
MBA - Sports Management
Robert Morris University
High School Diploma -
Woodland Hills High School
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