Nathan Schmidt

• Lead in district-wide recruiting, hiring and training of team members.
• Managed inventory control, cash control, and store opening and closing procedures for multiple locations
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored cash discrepancies, inventory control, and scheduling logistics for multiple store locations.
• Observed and coached 10+ store leaders for performance development and district-wide success.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Resolved employee concerns and conflicts using de-escalation and decision logic. Created accountability loops and plans to support positive growth and store culture.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Essential Functions:

• Drive and exceed sales goals by developing highly engaged and knowledgeable sales team
• Optimize sales through partnership with store and district teams on merchant strategies inclusive of black box report action planning, understanding key items/best sellers and communicate merchandise needs
• Focus on promotional business opportunities by ensuring accuracy of promotional presentation; communicate marketing vehicles and Sale Event information to Associates
• Collaborate with Merchandising team on planning and executing floor moves, merchandise placement and Sale Event set-up
• Educate and train associates on scheduling to strengthen attendance for adequate floor coverage
• Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented
• Maximize team selling effectiveness through consistent recognition and feedback to enrich the customer experience
• Regularly schedule quality feedback time with each associate to discuss customer interactions through observation supporting selling
• Establish a development strategy with each associate based on formal and informal observations to improve selling behaviors that increase individual metrics
• Role Model selling behaviors leading selling initiatives throughout the store as Executive in Charge (EIC)
• Embrace the hiring process by screening and evaluating all candidates as customers and brand promoters
• Cultivate a qualified sales team that can support Omni and core sales and developed a bench for future growth.
• Ensure training is conducted on a timely basis for over 75 direct reports, ensure assigned mentors engage with new hires
• Coach Associates on product knowledge by holding in-store product training with Vendor Representatives
• Consistently offer rapid recognition to associates while observing on the selling floor
• Review the selling action metric reports to support regular observation and coaching to identify progress made on behaviors that represent the business results
• Ensure associates are aware of the selling area top sellers and key selling opportunities for the week
• Focus on succession planning for top performers and touch base regularly to engage the associate in their growth opportunity and career plan
• Monitor performance of all associates and take action quickly when selling and service behavioral expectations are not maintained
• Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company
• Lead team to support giving back to the local community helping create stronger, healthier places to live and work
• Regular, dependable attendance & punctuality
• Drove operational improvements which resulted in savings and improved profit margins.

Essential Functions:

• Coordinated teams and for construction and new product and brand rollouts
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• Implemented policies, goals, objectives, and procedures
• Monitored customer buying trends and competitor actions to adjust strategies and achieve sales goals.
• Monitored metrics and marketing investments to assess performance and implement continuous improvements.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
• Improved sales processes to streamline customer acquisition and onboarding strategies.
• Delivered engaging sales presentations to customers and store teams, explaining technical information to promote features and increase client base.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Organized promotional events and interacted with community to increase sales volume.
• Initiated new sales and marketing plans for product roll-outs, including developing sales and operational support
• Enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences.
• Ensured compliance with best business practices throughout organization.
• Managed and allocated staff and material resources to meet operational goals.

Essential Functions

• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Maintained accurate, current and compliant financial records by monitoring and addressing variances.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Improved customer satisfaction scores through application of conflict resolution and problem-solving skills.