Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nathan Schultz

Bauxite,Arkansas

Summary

Ambitious Wastewater Conveyance Manager and Service Warehouse Manager offering over 14 years of experience increasing productivity and control of over 120 sewer lift stations and miles of gravity and forcemain sewer lines. Confident individual with track record of accurate reporting and analysis. Highly experienced in mentoring employees, leading talented teams and making decisions promptly. Dedicated team player experienced in overseeing operations of city sewer infrastructure of over 36,000 in population and managing service writers, technicians, shipping, receiving, and quality and control. Highly-motivated with desire to take on new challenges, strong work ethic, and adaptability.

Overview

15
years of professional experience

Work History

Jack Tyler Engineering Company
Little Rock, AR

Service Manager
06.2023 - 08.2024

Job overview

  • Created standard operating procedures for all service functions.
  • Analyzed existing processes for potential cost savings initiatives.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Conducted performance reviews and provided constructive feedback to staff members.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Maintained records of all customer interactions and transactions.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Hired and trained service department staff to drive performance.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Coordinated with the warranty department to process claims and provide customer support.
  • Prepared and managed the service department budget, optimizing expenses to increase profitability.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Established and enforced safety protocols to ensure a safe working environment for all employees.
  • Addressed customer questions and concerns regarding products and services.
  • Motivated and supported employees to maintain low turnover.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Benton Utilities
Benton, AR

Benton Utilities Wastewater Manager
02.2010 - 06.2023

Job overview

  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained and mentored 15 staff members in cleaning, maintaining and using equipment and on environmental and public safety value of disciplined wastewater treatment.
  • Implemented lift station overflow reports, sewer line overflow reports, camera sewer main reports, manhole inspection reports, work order reports, systems to optimize processes, improve profitability and enhance regulatory compliance.
  • Operated, monitored, maintained and performed troubleshooting for all wastewater infrastructure, mechanical and electrical systems.
  • Prepared field reports and performed process control analysis and verified compliance with local, state and federal operating regulations. Reporting SSO's.
  • Compiled and maintained data and records for permit reporting according to regulatory requirements and documented procedural and safety standards.
  • Monitored data acquisition system (SCADA), calibrated gauges, meters and controls and recorded readings.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
  • Recommended opportunities for growth and advancement to motivate employees.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Evaluated and assessed personnel to identify potential candidates for promotion.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Monitored job sites to analyze problems and recommend and implement solutions.
  • Conducted walk-through inspections and other scheduled inspections with contractors and developers on all new infrastructure.
  • Assessed and created construction budgets to facilitate approved projects within construction codes.
  • Interpreted drawings, assessed construction against plans.
  • Recruited and hired workers, in addition to supervising and monitoring daily performance.
  • Applied technical knowledge to help promote safe work environment and enhance customer satisfaction.
  • Provided feedback and approval on all design engineers on specifications that are required.
  • work with engineers to create CMOM for ADEQ.
  • Keep continuous updates on our CAD system.

Education

Florida Atlantic University
Boca Raton, FL

Some College (No Degree)

University Overview

  • Class II Wastewater Treatment Operator license. Arkansas Environmental Training Academy Southern Arkansas University Tech.
  • Class II Wastewater Collection System Operator. Arkansas Water Environmental Association.
  • CPR, First Aid, and AED certified.
  • CDL Drug and Alcohol Regulation certificate.
  • Competent Person Certificate.
  • IEEE Surge Protective Devices and the National Electrical Code Certificate.
  • Conference on Leadership Development and Team building Certificate.
  • Arkansas Department of Health Plumbing Inspector license.
  • ATSSA Certified Flagger Certificate.
  • Arkansas Municipal League Defense Driving Certificate.
  • Arkansas Municipal League Reasonable Suspicion Training Certificate.
  • Trench Safety Certificate.

Skills

  • Service Oriented
  • Quality Assurance
  • Social Perceptiveness
  • Staff Recruitment and Hiring
  • Strategy Development
  • Creative and Innovative
  • Willing to Learn
  • Compliance Assessment
  • Service-Oriented
  • Sound Judgment
  • Business Relationship Management
  • Goal Setting
  • Customer Service
  • Prioritizing and Planning
  • Proactive and Focused
  • Problem Anticipation and Resolution
  • Relationship Building
  • Decision Making
  • Adaptable to Changing Conditions
  • Risk Assessment
  • Operational Reporting
  • Work Planning
  • Team Building Leadership
  • Time Management
  • Critical Thinking
  • Employee Training Oversight
  • Attention to Detail
  • Microsoft Office
  • Word Processing
  • In-Depth Research
  • Financial Resources Management

Timeline

Service Manager

Jack Tyler Engineering Company
06.2023 - 08.2024

Benton Utilities Wastewater Manager

Benton Utilities
02.2010 - 06.2023

Florida Atlantic University

Some College (No Degree)

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Nathan Schultz