Nathan Scott
Frisco
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Black Rifle Coffee Company
08.2023 - Current
- Created exceptional coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing, and thorough cleanliness and sanitation of space.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Assisted in the development and implementation of new store policies, leading to improved efficiency and a more cohesive team dynamic.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Handled and resolved customer requests and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Accurately completed end-of-day financial tasks consistently and efficiently.
- Advised customers on bean purchases by detailing origin, flavor, and pairing recommendations.
- Monitored food inventory and supplies to prevent waste.
- Recognizing and utilizing team member strengths to increase workflow and unit cohesion.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Service Desk Team Leader
United States Marine Corps
09.2019 - 09.2023
- Achieved a high customer satisfaction rating by consistently providing exceptional support to end-users.
- Developed comprehensive training materials to enhance new hire onboarding and ongoing team member education.
- Evaluated service desk performance metrics, identifying areas for improvement and implementing necessary changes.
- Implemented innovative solutions to address recurring issues, reducing the frequency of problem tickets.
- Regularly reviewed team member performance, providing constructive feedback and recognition where appropriate.
- Mentored junior team members, facilitating their professional growth and skill development.
Store Manager /Sales Associate
Levitz Mattress
04.2018 - 08.2019
- Managed store employees successfully in a high-touch environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Education
Associate of Arts - Business
Collin College
Skills
- Team Building and Leadership
- Work Planning and Prioritization
- Process Improvements
- Culture Development
- Team Development
- Team Leadership and Coaching
- Customer Service
- Relationship Building and Management
- Sales Expertise
- Staff Supervision
- Multitasking and Organization
- Customer Relations
- Strategic Thinker
- Problem-Solving
- Friendly and Positive
- Sales Strategies
- Policies and Procedures
- Shift Scheduling
- Employee Training
- Sales Promotions
- Inventory Management
- Accurate Cash Handling
- Loss Prevention
- POS Systems
Timeline
Shift Supervisor
Black Rifle Coffee Company
08.2023 - Current
Service Desk Team Leader
United States Marine Corps
09.2019 - 09.2023
Store Manager /Sales Associate
Levitz Mattress
04.2018 - 08.2019
Associate of Arts - Business
Collin College
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