Summary
Overview
Work History
Education
Skills
References
Awards
RELATED COURSE WORK
WORK ETHIC
Timeline
Generic

Nathan S. Genzer

Markham

Summary

Operator Truck Driver with extensive experience in logistics management and route coordination. Proven track record of maintaining high on-time delivery rates while adhering to safety regulations. Strong problem-solving and time management skills have led to significant improvements in operational efficiency. Consistently meets and exceeds company performance goals through adaptability and effective driving techniques.

Overview

28
28
years of professional experience

Work History

Operator Truck Driver

Dunn Heat Exchangers
Bay City
01.2025 - 05.2025
  • Operated heavy-duty trucks for transportation of materials and goods.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance.
  • Coordinated with dispatchers for efficient route planning and scheduling.
  • Maintained accurate logs of driving hours and deliveries made.
  • Communicated with team members to resolve logistical challenges promptly.
  • Adhered to all traffic regulations and company policies during operations.
  • Assisted in loading and unloading cargo as needed at delivery sites.
  • Participated in safety training sessions to enhance operational knowledge.
  • Maneuver trailers into loading or unloading positions at customer sites using spotter guidance when needed.
  • Maintained logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
  • Followed appropriate safety procedures for transporting hazardous materials.
  • Inspected vehicles for mechanical items and safety issues, performed preventative maintenance such as oil changes, tune-ups and tire rotations.
  • Checked loads for accuracy and safely secured them on trailer before departing terminal.
  • Monitored road conditions during trips to ensure safety of passengers and cargo.
  • Operated and maintained commercial trucks to transport goods safely and efficiently.
  • Provided customer service by answering questions regarding deliveries or pickups, handling complaints.
  • Cleaned cab interior regularly; monitored fluid levels; replaced filters; refilled gas tanks when necessary.
  • Communicated with dispatchers, other drivers and customers on CB radio or two-way radios to exchange necessary information.
  • Observed traffic regulations in accordance with DOT guidelines.
  • Delivered goods to specified locations in a timely manner according to delivery schedules.
  • Loaded and unloaded cargo in a safe manner using proper equipment.
  • Adhered to all company policies regarding safety protocol while operating heavy machinery.
  • Performed emergency roadside repairs such as changing tires or installing light bulbs.
  • Reported any incidents to dispatch personnel.
  • Verified accuracy of invoices against items received at destination points before unloading cargo from the truck.
  • Strictly followed company rules concerning operations such as speed limits, idling time.
  • Complied with laws governing transportation of hazardous materials when applicable.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Recorded expenses and maintained receipts.
  • Conducted daily DOT pre-trip inspections according to set checklist.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Obtained signatures needed to complete and process paperwork.
  • Planned efficient routes and adjusted strategies based on current weather and traffic information.
  • Managed unexpected emergencies and route changes with calm and professionalism.
  • Followed regular schedule of pickups for individual customers and groups.
  • Processed shipment documents neatly and efficiently for each load.
  • Fulfilled back haul orders and spotted trailers in loading yard.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Performed regular inspections and completed vehicle repairs.
  • Maintained ongoing communications with operations center personnel to keep teammates informed.
  • Reacted decisively and quickly to protect spoilage.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Notified customers of potential late deliveries, resulting in decrease in calls to company support line.

Owner /Operator

N&G Bound, LLC
Markham
04.2015 - 02.2023
  • Class A CDL
  • Operate a Semi-truck, end-dump, grain hopper, flatbed, roll-off
  • Weld, mechanic, electrical, Mount/Dismount tires
  • Air brakes, hydraulics
  • Managed daily operations and staff scheduling for N&G Bound, LLC.
  • Oversaw inventory management and procurement processes for efficient supply chain.
  • Developed customer service protocols to enhance client satisfaction and retention.
  • Conducted regular quality control checks to maintain service standards.
  • Coordinated logistics for project deliveries and client appointments effectively.
  • Maintained financial records and managed budgeting activities for business operations.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Negotiated contracts with clients for products or services rendered by the company.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Developed business plan and budget to maximize profitability.
  • Set pricing structures according to market analytics and emerging trends.
  • Calculated net income and adjusted strategies to increase income and bottom-line profits.
  • Observed safety protocols and driving laws to maximize road and personnel safety.
  • Established pricing models that balanced competitiveness with profitability goals.
  • Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
  • Kept detailed records and driver's logs required for compliance with regulations and corporate policies.
  • Collaborated with dispatch and supervisors to map out routes and schedules.
  • Ensured compliance with safety regulations throughout the facility.
  • Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
  • Hooked and unhooked trailers from tractor and converter dollies.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Gas Operator

Energy Transfer
Ganado
01.2014 - 01.2015
  • DCS/Board Operator
  • Load/Unload condensate trucks
  • Manage compressors
  • Operate forklifts, JLG lifts
  • Operated equipment to maintain efficient energy production processes.
  • Monitored safety protocols to ensure compliance with industry standards.
  • Assisted in training new operators on safety and operational procedures.
  • Responded promptly to equipment malfunctions, minimizing downtime.
  • Implemented best practices for safe handling of hazardous materials.
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Learned and followed safety and emergency procedures.
  • Maintained production and quality documentation.
  • Inspected finished products to verify conformity to quality standards.
  • Checked control panel and gauges during equipment operation.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
  • Used daily system logs to document production information, discussing issues with management.
  • Used hand trucks and forklifts to unload, load and transport items.
  • Looked through work orders to determine type and quantity of materials needed for each production batch.
  • Hand-assembled needed parts with bolts and screws.

Refinery Operator

Conoco Phillips
Sweeny
05.2005 - 08.2013
  • DCS/Board Operator
  • Control Reactors, Stabilizers, Fractionators, Extraction/Solvent Units and Tanks
  • Manage steam turbines, furnaces, and cooling towers
  • Operate forklifts, JLG lifts
  • Operated refinery equipment to maintain production flow and safety standards.
  • Monitored gauges and control panels to ensure optimal operating conditions.
  • Conducted routine inspections to identify and resolve equipment issues promptly.
  • Collaborated with team members to implement safety protocols effectively.
  • Trained new operators on safety procedures and equipment handling techniques.
  • Adjusted process parameters to improve efficiency and product quality consistently.
  • Responded to emergencies by executing established response procedures swiftly.
  • Documented operational data accurately for compliance and reporting purposes.
  • Ensured compliance with safety procedures while performing job duties.
  • Identified process abnormalities and took corrective action when necessary.
  • Operated valves to regulate flow of materials through process equipment such as pumps, compressors, exchangers, heaters, coolers, and reactors.
  • Attended daily meetings with supervisors to discuss progress reports or work assignments.
  • Participated in training sessions designed to enhance knowledge of technical procedures.
  • Analyzed samples for quality control purposes using laboratory instruments such as gas chromatographs or spectrometers.
  • Assisted in troubleshooting problems with refinery processes or equipment malfunctions.
  • Inspected safety devices such as relief valves and alarms to ensure proper functioning.
  • Worked closely with engineers to analyze data related to refining processes.
  • Monitored gauges, indicators and computer displays in order to verify specified operating conditions.
  • Investigated causes of breakdowns or shutdowns that occurred during shift operations.
  • Provided guidance and assistance to junior staff members working in the facility.
  • Maintained accurate records of all activities performed during shift operations.
  • Performed preventive maintenance on plant equipment such as filters and strainers.
  • Conducted regular tests on products to determine levels of acidity or alkalinity.
  • Managed inventory of supplies needed for day-to-day operations within the refinery.
  • Calibrated instruments used in the refining process according to standard specifications.
  • Adjusted process parameters such as temperatures, pressures, flows, levels and compositions to ensure optimal operation.
  • Synchronized activities across pumphouses to achieve continuous product flow and minimize contamination.
  • Utilized and calibrated gauges to maintain accuracy of assessments.
  • Removed oil spills and performed general cleaning duties to keep units tidy and safe.
  • Completed daily tank measurements, checked flow lines and recorded pressures.
  • Operated automated measuring machines to check part specifications.

Foreman

P&C Farm and Ranch, M&M Farm and Ranch
El Maton
01.1999 - 01.2005
  • Crop Management
  • Plant cotton, rice, soybeans, corn, and sorghum; operate and maintain farm equipment (combine, tractor, cultivator, shredder, cotton modules and picker); mix and apply agricultural fertilizers and pesticides; harvest and transport crops; and train and supervise farm workers.
  • Water Management
  • Install, repair, and maintain culverts, drainage systems, and irrigation systems.
  • Ranch Hand
  • Work cattle; build and repair fences; haul hay; and operate backhoe, and front-end loader to clear land, right of ways, and maintain farm roads.
  • Supervised daily operations on farm and ranch projects.
  • Coordinated schedules for equipment and labor deployment.
  • Managed inventory of tools, materials, and supplies for tasks.
  • Oversaw maintenance of machinery to ensure optimal performance.
  • Trained new employees in safety regulations, operational procedures, and company policies.
  • Inspected tools, materials, and equipment to ensure quality standards were met.
  • Provided guidance, direction, and technical assistance to crew members.
  • Supervised projects to uphold schedule requirements and quality demands.
  • Managed inventory levels of supplies necessary for job completion.
  • Managed workers at various experience levels in construction and restoration projects.
  • Trained new employees on company policies and procedures.
  • Prepared and planned worksites to help jobs run smoothly.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Specialist

Wal-Mart, Bay City TX
Bay City
01.1997 - 01.1999
  • Stocked and labeled products; handled customer purchases; and provided customer service.
  • Assisted customers with product inquiries and service issues.
  • Processed transactions efficiently at the checkout stations.
  • Managed inventory levels by restocking shelves regularly.
  • Collaborated with team members to maintain store organization.
  • Trained new employees on customer service protocols and systems.
  • Resolved customer complaints to enhance satisfaction and loyalty.
  • Provided customers with product and service information.
  • Listened to customer requests and asked questions to provide effective solutions.
  • Built sustainable relationships of trust through open and interactive communication.
  • Followed communication procedures, guidelines and policies.
  • Maintained a high level of professionalism with clients and working with team members.
  • Ensured all customer inquiries were handled promptly in accordance with company standards.
  • Suggested improvements in products and services based on feedback from customers.
  • Processed orders, forms and applications accurately using internal systems.
  • Verified accuracy of data entry into computer systems prior to finalizing transactions.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Managed multiple tasks simultaneously while providing prompt service to customers.
  • Educated customers on product features, benefits as well as current promotions, discounts.
  • Developed an in-depth knowledge of company products, services, pricing plans, promotions, competitors.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Oversaw warranty counseling process to manage expense controls.

Education

Associate of Applied Science Degree - Process Technology

Wharton County Junior College
Wharton, TX
08.2002

High School -

Tidehaven High School
El Maton, Texas
05.2000

Skills

  • Electrical
  • Proficient in general wiring, breakers, and troubleshooting
  • Operator
  • Backhoe, heavy-duty four-wheel drive tractors, front-end loaders, bobtail trucks, winch trucks, spray crops, cotton pickers, and cotton modules
  • Welding
  • Fabricate and repair farm equipment and auto parts, measure and mark patterns, repair structures, experience with wire and stick welders, cutting torch, hand grinder, levels, and chop saw
  • Mechanic
  • Repair and maintain tractors, trucks, and cars; repair and maintain hydraulic systems, bearings, brakes, timing, radiators, fuel pumps, universal joints, drive shafts, distributors, water pumps, wiring harnesses, air condition systems, heater systems, carburetors, glow plugs, injector pumps and injectors, belts, hoses, turbo systems, final drives, and hydraulic pumps; and troubleshoot gasoline and diesel motors
  • Auto Bodywork
  • Skilled in light automotive bodywork and painting
  • Vehicle operation
  • Safety compliance
  • Route planning
  • Cargo handling
  • Preventative maintenance
  • Logistics coordination
  • Customer service
  • Record keeping
  • Regulatory compliance
  • Equipment inspection
  • Technical troubleshooting
  • Problem solving
  • Time management
  • GPS navigation
  • Load securing
  • Team communication
  • Freight documentation
  • Weight distribution
  • Speed control
  • Equipment monitoring
  • Coupling and uncoupling
  • Backing maneuvers
  • Heavy equipment operation
  • Loading dock operations
  • Safe lifting techniques
  • Truck maintenance
  • Permit compliance
  • Trip planning
  • Proper signaling
  • Adherence to regulations
  • Mechanical tools
  • Accident prevention
  • Blind spot awareness
  • Hazardous materials handling
  • Pallet jack operation
  • Commercial driving license
  • Logbook recordkeeping
  • Drop and hook
  • Defensive driving
  • Shifting gears
  • Vehicle inspection
  • Air brake operation
  • GPS and route planning
  • Long-haul driving
  • Physical stamina and strength
  • Courteous and polite demeanor
  • Defensive driver training
  • Load security
  • Safe driving practices
  • Delivery scheduling
  • Safe driving
  • Planning
  • Basic maintenance
  • Commercial driving
  • GPS navigation mastery
  • Strong work ethic
  • Route logs
  • Lift up to [number] pounds
  • Route planning expertise
  • Route management
  • Verbal and written communication
  • Defensive driving techniques
  • Order picking and processing
  • Trailer maintenance
  • Clean MVR
  • Customer-oriented
  • Transportation safety
  • Decision-making
  • Cross-docking experience
  • Weather awareness
  • Multi-stop routing

References

Furnished upon request.

Awards

Dean’s List (Spring 2001, Fall 2001, and Spring 2002)

RELATED COURSE WORK

  • Process Technology – Equipment
  • Process Technology – Systems
  • Process Technology – Operations
  • Process Troubleshooting
  • Instrumentation
  • Quality
  • Hazardous Materials
  • Physical Hazards Controls
  • Safety, Health, and Environment

WORK ETHIC

Very dependable, highly motivated, hard worker, ability to work well with others, natural leader, accept responsibility, work well under pressure, interest in employer’s needs, think before acting, and complete job duties in a timely manner.

Timeline

Operator Truck Driver

Dunn Heat Exchangers
01.2025 - 05.2025

Owner /Operator

N&G Bound, LLC
04.2015 - 02.2023

Gas Operator

Energy Transfer
01.2014 - 01.2015

Refinery Operator

Conoco Phillips
05.2005 - 08.2013

Foreman

P&C Farm and Ranch, M&M Farm and Ranch
01.1999 - 01.2005

Customer Specialist

Wal-Mart, Bay City TX
01.1997 - 01.1999

Associate of Applied Science Degree - Process Technology

Wharton County Junior College

High School -

Tidehaven High School

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Nathan S. Genzer