Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Nathan Shanks

Ponte Vedra,FL

Summary

Motivated and detail-oriented Program Manager with experience in leading and executing a managed services program. Skilled in managing the end-to-end project lifecycle, including planning, resource management, and risk mitigation, while ensuring alignment with client goals and business objectives. Strong ability to lead teams, optimize workflows, and maintain clear communication with stakeholders to deliver high-quality service and exceed client expectations. Demonstrates a proactive approach to problem-solving and continuous process improvement, with a focus on enhancing service efficiency and client satisfaction.

Overview

9
9
years of professional experience

Work History

Program Manager

Pontoon Solutions Inc
11.2021 - Current
  • Company Overview: Pontoon Solutions, an Adecco Company founded in 2012, offers contingent workforce solutions, recruitment process outsourcing, and workforce consulting services.
  • Oversee a global staff augmentation program for US and Canada, managing an annual spend exceeding $100M and coordinating the engagement of over 600 contractors.
  • Successfully migrated contractors from Statement of Work (SOW) to a Staff Augmentation project, integrating 13 suppliers and 289 contractors, contributing an additional $30M to the annual program spend.
  • Developed comprehensive program documentation, including the Standard Operating Procedure (SOP), Supplier Handbook, Hiring Manager Handbook, and Beeline guides for both suppliers and managers, streamlining processes and ensuring consistency across the program.
  • Actively participated in preparing and delivering quarterly Business Review Presentations for the client, contributing insights and strategic recommendations.
  • Established and facilitated Quarterly Supplier Scorecard Reviews with top-tier 11 suppliers, analyzing performance metrics and collaborating on strategies to enhance program efficiency and outcomes.
  • Collaborate directly with client stakeholders to manage program changes and identify opportunities to increase revenue through program enhancements, optimization, and expanded services.
  • Lead and manage a team of 3 program consultants and 2 program coordinators, ensuring effective collaboration, resource allocation, and program success.
  • Leverage Beeline, Workday, and Power BI to manage program operations, track performance metrics, and generate actionable insights for program optimization and decision-making.

Senior Program Consultant

Pontoon Solutions Inc
11.2021 - 11.2022
  • Managed the engagement and performance of 351 contractors as part of the Staff Augmentation Program, ensuring alignment with client needs and program objectives.
  • Conducted intake calls with hiring managers to gather detailed requirements and insights on positions to be filled, ensuring alignment with program goals and client expectations.
  • Managed 50 to 70 active job requisitions in Beeline, coordinating with hiring managers to ensure timely and efficient fulfillment of staffing needs.
  • Collaborated with suppliers to identify and source candidates for open job requisitions, ensuring a strong match with client needs and program objectives.
  • Assisted managers in troubleshooting challenges related to recruitment, onboarding, and performance management, ensuring smooth program execution and timely issue resolution.

Senior National Account Manager – Vendorpass

Vendorpass/ICON Information Consultants
09.2018 - 11.2021
  • Company Overview: Vendorpass, an Adecco Company founded in 2007, is in the business of providing our clients with a vendor neutral solution for retaining top talent. We provide full services W-2, Independent Contracts and Sub-Contractors payrolling options for companies who have pre-identified resources. Icon Information Consultants purchased Vendorpass from the Adecco Group on 11/2020.
  • Managed 25 client accounts, overseeing a total of 684 contingent workers, ensuring alignment with client needs and program objectives.
  • Coordinated cross-functional teams to ensure smooth setup, process alignment, and effective transition for new clients.
  • Worked directly with consultants and clients to resolve issues related to the VMS tool, including timekeeping, expenses, rates, and requisition information, ensuring accurate and timely data management.
  • Coordinated with cross-functional teams to manage operations processes, including onboarding, compliance, payroll, accounts receivables, billing, and accruals, ensuring accuracy, efficiency, and timely execution.
  • Managed the operations process of onboarding, compliance, payroll, accounts receivables, billing, and accruals
  • Received the handoff from the implementation team for new clients and worked directly with clients to enhance onboarding processes and improve VMS tool functionality and efficiency.
  • Proficient in vendor management systems (VMS) including Beeline, Fieldglass, Bullhorn, Job Diva, Cosmos, Wand, and IQN, utilizing these platforms to streamline onboarding, timekeeping, billing, and reporting processes.
  • Collaborated with cross-functional team members to identify and implement process improvements, enhancing the consultant and client experience.
  • Identified opportunities for business expansion in Canada for two key clients in 2020, leading efforts to expand their operations in the region.

Staffing Manager

Staffing Manager – Accounting Principals (Adecco Group)
12.2016 - 09.2018
  • Managed and operated a matrix of skilled candidates for future placements in both direct hire and temporary positions, ensuring alignment with organizational staffing needs and client requirements.
  • Collaborated with cross-functional teams to design targeted campaigns that effectively reached prospective clients and generated high-quality leads.
  • Negotiated terms of employment with candidates and clients, ensuring mutually beneficial agreements on compensation, benefits, and other key employment terms.

Executive Recruiter

Executive Recruiter – Parker and Lynch (Adecco Group)
02.2016 - 12.2016
  • Specialized in permanent placement for high-level accounting and finance positions, successfully matching top-tier candidates with clients’ strategic needs and organizational goals.
  • Built and nurtured relationships with new and existing clients through effective communication channels, including phone calls, emails, and in-person meetings, fostering long-term partnerships and driving client satisfaction.

Education

Bachelor of Science - Marketing

FERRIS STATE UNIVERSITY
Big Rapids, Michigan

Skills

  • Managed Services Program Management
  • Service Delivery Optimization
  • Client Relationship Management
  • Problem-Solving and Issue Resolution
  • Vendor & Contract Management
  • Project Management
  • Contingent Workforce Management
  • Performance Monitoring & Reporting
  • Compliance and Risk Management
  • Cross-Functional Team Leadership

Awards

Management Essentials Training Course, Jacksonville, FL 2024, Lean Six Sigma Yellow Belt Certification, Jacksonville, FL 2023, Regions 360 Award Winner, Jacksonville, FL 2013, Fidelity Investments Leadership Action Award, Jacksonville, FL 2011

Timeline

Program Manager

Pontoon Solutions Inc
11.2021 - Current

Senior Program Consultant

Pontoon Solutions Inc
11.2021 - 11.2022

Senior National Account Manager – Vendorpass

Vendorpass/ICON Information Consultants
09.2018 - 11.2021

Staffing Manager

Staffing Manager – Accounting Principals (Adecco Group)
12.2016 - 09.2018

Executive Recruiter

Executive Recruiter – Parker and Lynch (Adecco Group)
02.2016 - 12.2016

Bachelor of Science - Marketing

FERRIS STATE UNIVERSITY

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