Nathan Shirk
Des Moines
Summary
Dynamic Franchise Training Manager with a proven track record at Jimmy Johns, excelling in employee training and performance management. Successfully reopened two locations during the pandemic, hiring and developing new teams to achieve operational excellence. Skilled in cost control and adaptable problem-solving, driving significant improvements in store performance and customer satisfaction. Accomplished in diversifying training programs and expanding course offerings to handle larger numbers of enrollees. Well-versed in developing courses for new topics and adjusting existing classes to meet changing demands. Hardworking and disciplined leader with advanced conflict resolution skills, good organizational abilities and proactive approach. Effective at creating and optimizing training programs for new, professional, supervisory and management positions. Excellent communicator, multitasker and problem-solving abilities. Advanced skills in software packages with in-depth understanding of training requirements for different departments and levels.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
515 Brewing
01.2022 - Current
- In charge of serving food and alcohol to customers, opening and closing the companies cleaning expectations and opening and closing cash drawers and shifts.
Franchise Training Manager
Jimmy Johnserchant Investments
08.2020 - 12.2023
- I reopened two different locations during the pandemic where I hired and trained an entirely new staff of management and staff to full functioning stores when we lost most staff in those locations or moved existing staff to closer locations to keep others still open.
- My main duties after opening the closed locations was to hire and train new staff in our lowest profiting and least clean locations. Often spending a month in a location or two hiring and training those based off their schedules and reporting to our VP and Franchise owner on my daily tasks and completed goals given to me by then.
Area Manager
Jimmy Johns – Merchant Investments
11.2016 - 01.2020
- As a Area manager for the company I over saw anywhere from 5-8 stores at any given time, out of all 41 stores I over saw at least 30 of them over my stint and helped develop those struggling to see positive gains and those already doing well to seeing new heights.
- I was in charge of meeting Labor, Cost of goods, Comps over the year before, Paperwork correctness and Company audit score goals rarely not met.
- I was in charge of hiring and training new management and development of all staff in store. (example: an entire store of management and staff walked out in the middle of a shift and I went in and single handedly ran the rest of the shift along with hiring and training an entirely new staff from scratch.)
- I helped with installation of heavy equipment during the building stages of a store (example: construction of the entirety of refrigeration and freezer units, shelving for both stock and equipment. Installation of media and video equipment and back office setups)
- Overseen the maintaining of multiple locations daily tasks and store goals and cleanliness.
General Manager
Jimmy Johns – Merchant Investments
11.2008 - 01.2016
- Meeting all requirements listed above but on a individual store basis.
- Handled stores staffing and scheduling along with Payroll
- Handled the stores food goal/Cost of goods goals
- Hiring and Firing
- Held staff to the highest expectations of company standards in customer service and precision of job integrity.
- Upkeep of stores equipment and cleanliness.
Education
Graduate -
Dallas Center Grimes High School
01.2004
Skills
- Employee training
- Team building
- Performance management
- Schedule optimization
- Cost control
- Customer service
- Staff development
- Hiring strategies
- Problem solving
- Adaptability to change
- Time management
- Critical thinking
- Training solutions development
- E-learning platforms
- Project management
- Course planning
- Employee engagement
- Course development
- Employee testing
- Customized training
- Supply control
- Change management
- Certified in project management
- New employee training
- Classroom instruction
Certification
Servsafe Certified, 10/10/19, 10/10/24
References
- Bryan Malovrh, Vice President of Jimmy Johns-Merchant Investments, 515-203-0796
- Kashaan Merchant, Head of Development Jimmy Johns-Merchant Investments, 312-480-6207
Timeline
Bartender
515 Brewing
01.2022 - Current
Franchise Training Manager
Jimmy Johnserchant Investments
08.2020 - 12.2023
Area Manager
Jimmy Johns – Merchant Investments
11.2016 - 01.2020
General Manager
Jimmy Johns – Merchant Investments
11.2008 - 01.2016
Graduate -
Dallas Center Grimes High School