- Enjoy participating in Boxing for overall physical and mental well-being
- Gym Workouts
- High-Intensity Interval Training
- Committed to improving personal fitness through regular participation in Baseball/Golf
- Regularly practice mindfulness and meditation for overall wellness
- Team Sports
Nathan Simons
Bettendorf,IA
Summary
Dynamic and dependable professional with a strong background in customer service at Bettendorf Family YMCA. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Recognized for maintaining professionalism under pressure and ensuring smooth operations, contributing to a welcoming environment and efficient front desk management. Excel at managing appointments, handling inquiries, and maintaining smooth operations. Seeking to transition these skills into new field, bringing high level of professionalism and adaptability to any role.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist Volunteer
Bettendorf Family YMCA
09.2023 - 06.2025
- Provided exceptional customer service while assisting walk-in clients with their needs or concerns.
- Contributed to maintaining an organized workspace by filing paperwork, updating contact lists, and managing mail distribution.
- Consistently managed time effectively to ensure that all tasks were completed within scheduled deadlines.
- Developed strong rapport with clients through consistent friendly interactions at the reception area.
- Enhanced customer satisfaction by promptly greeting visitors and accurately directing them to appropriate departments.
- Increased overall client satisfaction by addressing inquiries professionally and providing accurate information about services offered.
- Utilized knowledge of company policies to provide accurate guidance for customers seeking assistance over the phone or in person.
- Reduced wait times for visitors by efficiently processing check-ins/checkouts at the front desk area during peak hours.
- Collaborated with team members to ensure smooth day-to-day operations of the front desk area.
- Enhanced overall security at the facility by verifying visitor identification and issuing guest passes when required.
- Resolved minor issues that arose at the reception desk quickly and effectively before escalating them to higher authorities when necessary.
- Maintained a clean and professional front desk area, ensuring a welcoming environment for clients and visitors.
- Handled assignments independently with good judgement and critical thinking skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Collected (Cash/Debit/Credit) payments, processed transactions and updated relevant records.
Baseball Umpire
BPV Baseball League
04.2022 - 06.2024
- Promoted good sportsmanship among players.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Fielded questions from athletes and coaches regarding specific scenarios and calls.
- Promoted fair play by consistently enforcing baseball regulations throughout each match.
- Maintained safety of players and fans in different situations.
- Ensured player safety by monitoring equipment usage and field conditions before and during matches.
- Maintained a professional demeanor and upheld high standards of integrity while officiating matches.
- Collaborated with fellow umpire team members to ensure accurate decision-making during games.
- Communicated strikes and runs with precision.
- Managed stressful game situations with poise, maintaining control of the field at all times.
- Kept games on schedule by starting promptly and making correct calls.
- Conducted pre-game meetings with team captains to review ground rules, clarify expectations, and address any concerns.
- Developed strong knowledge of baseball rules and regulations, resulting in confident decision-making on the field.
- Resolved disputes between players and coaches, ensuring respectful communication and adherence to game rules.
- Umpired seasonal and tournament games.
- Explained and taught regulations and rules to players and coaches.
- Managed crowd disruption utilizing de-escalation techniques when necessary.
- Upheld positive relationships with coaches, players, and league officials to foster a respectful environment within the sport.
- Adapted quickly to unexpected situations during games, demonstrating flexibility and adaptability in fulfilling umpire responsibilities.
- Increased credibility as an umpire by demonstrating impartiality when making difficult calls during contentious moments in games.
- Handled ejections professionally when necessary, managing confrontations calmly while upholding player conduct expectations within the sport''s guidelines.
- Attended training sessions regularly to stay updated on rule changes, improving overall officiating quality in games.
- Provided guidance for newer umpires, sharing valuable insights from personal experience on effective decision-making techniques during games.
Education
No Degree -
Pleasant Valley Highschool
Bettendorf, IA06.2027
Skills
- Dependability
- Confidentiality
- Phone etiquette
- Visitor greeting
- Phone management
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Professionalism
- Customer complaint resolution
- Visitor and customer relations
- Task prioritization
- Verbal communication
Interests
Timeline
Front Desk Receptionist Volunteer
Bettendorf Family YMCA
09.2023 - 06.2025
Baseball Umpire
BPV Baseball League
04.2022 - 06.2024
No Degree -
Pleasant Valley Highschool
Similar Profiles
Jennifer YoderJennifer Yoder
Pink Ribbon Certified Trainer at YMCA of Middle Tennessee, Bellevue Family YMCAPink Ribbon Certified Trainer at YMCA of Middle Tennessee, Bellevue Family YMCA
Michelle PriceMichelle Price
Group Fitness Instructor at Fort Worth YMCA: Ryan Family YMCAGroup Fitness Instructor at Fort Worth YMCA: Ryan Family YMCA
Meera Noor ButtMeera Noor Butt
Lifeguard and Swim Instructor at YMCA BC (Tong Louie Family YMCA)Lifeguard and Swim Instructor at YMCA BC (Tong Louie Family YMCA)
Chelsea St ClaireChelsea St Claire
Special Education Teacher at Pleasant Valley Community School DistrictSpecial Education Teacher at Pleasant Valley Community School District
Jack GrothusenJack Grothusen
Bouncer, Barback at Kilkenny’s PubBouncer, Barback at Kilkenny’s Pub