Nathan Simpson

Work History

FedEx Ground

02.2024 - Current

Followed safety regulations to maintain safe work environment.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Reduced damage rates for packages through careful handling and adherence to safety protocols.
Removed jams and unblocked conveyor system to maintain flow of goods.
Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Contributed to increased productivity by working effectively in high-pressure situations.
Followed verbal and written instructions to properly move and ship products.
Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Demonstrated commitment to quality control by consistently meeting or exceeding company standards for accuracy in sorting and labeling packages.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Finish Line

09.2023 - 01.2024

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Engaged with customers to effectively build rapport and lasting relationships.
Assessed customer needs and utilized suggestive selling techniques to drive sales.

Lowes

06.2022 - 12.2022

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement.
Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.