Nathan Smith
Easton,PA
Summary
Driven professional with expertise in promoting insurance and healthcare options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving issues and exceeding client and business expectations.
Overview
5
5
years of professional experience
Work History
Patient Concierge
St Luke's University Health Network
01.2023 - Current
- Strategic planning and policy development.
- Provide exemplary customer service to all clients.
- Prepare monthly volume and data reports.
- Participated in continuous professional development opportunities to remain current on industry best practices in patient concierge services.
- Coordinated with various departments to facilitate seamless patient transfers and transitions between services.
- Implemented strategies for improving overall patient experience within the facility, resulting in increased satisfaction scores.
- Assisted in the development of patient education materials, enhancing understanding and compliance with treatment plans.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
Manager
Primo Hoagies
06.2020 - 01.2023
- Oversee daily business operations by directing staff and ensuring service is provided in an accurate and efficient way
- Maintain organization of workspace and its products and completing weekly inventory orders
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Warehouse Associate
ALDI Distribution Center
06.2019 - 08.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Assisted in receiving, stocking and distribution of merchandise.
Education
Bachelor of Science - Health Policy and Administration
The Pennsylvania State University
05.2021
Skills
- Strong organizational skills
- Healthcare system understanding
- Reliability and punctuality
- Business confidentiality
- Exceptional communication
- Cultural Sensitivity
- Healthcare Systems Knowledge
- Policy analysis
- Data Interpretation
- Healthcare Legislation Expertise
- Teamwork and Collaboration
- Problem-Solving
Accomplishments
- Voted PCRAFT Employee of the Month at St Luke's University
Timeline
Patient Concierge
St Luke's University Health Network
01.2023 - Current
Manager
Primo Hoagies
06.2020 - 01.2023
Warehouse Associate
ALDI Distribution Center
06.2019 - 08.2019
Bachelor of Science - Health Policy and Administration
The Pennsylvania State University
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