Nathan Smith
Chittenango
Summary
Dynamic Maintenance Technician with a proven track record at Tops Friendly Markets, excelling in mechanical repair and project management. Adept at resolving complex issues and enhancing operational efficiency, I foster strong communication with team members and vendors, ensuring high-quality service delivery and customer satisfaction. Extensive experience with in-store operations allows me to coordinate in a manner that is most efficient and convenient for both sides of the business.
Overview
8
8
years of professional experience
Work History
Maintenance Technician
Tops Friendly Markets
Chittenango
06.2025 - Current
- Operated hand tools and power tools to complete repairs.
- Assisted in the installation of new machinery and equipment.
- Assisted specialists and supervisors with project coordination and proper follow-through.
- Helped to collect, input, and organize refrigerant information into the service channel.
- Read diagrams and plans to evaluate systems and floor plans.
Grocery Manager
Tops
Chittenango
10.2022 - 05.2025
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
- Addressed customer complaints and concerns promptly, working toward satisfactory resolutions.
- Organized and managed a store as Manager on Duty during both day time operations and night time.
- Built a rapport with customers and associates that has allowed me to maximize production while still maintaining healthy relations.
Assistant Grocery Manager
Tops
Chittenango
02.2022 - 10.2022
- Worked product to the shelf while maintaining organization and optics.
- Oversaw employee training as well as a large portion of the onboarding process.
- Managed the daily operations of a grocery store, ensuring efficient workflow and customer satisfaction.
Stock Clerk
Tops
Chittenango
06.2019 - 01.2022
- Worked product to the shelf, spending time specifically 'facing' the store to achieve the desired visual.
- Managed restocking by following order sheets and plan-o-grams.
- Inspected incoming freight for damage and unusual conditions impacting salability.
- Managed stockroom organization, enabling efficient retrieval of products.
Cart Clerk
Tops
Chittenango
07.2018 - 06.2019
- Ensured that the vestibule remained clean and visually appealing.
- Brought grocery carts into the store while cleaning the area inside and under the cart.
- Removed trash from the trash cans as well as the outdoor area.
- Cleaned the break room, bathroom, and front end.
- Assisted with other activities, such as stock, when I was able.
- Helped to bag customers groceries while the store was busy and maintained healthy customer relations.
Education
Business Administration - Business Administration
Onondaga Community College
Syracuse, New York05-2026
Political Science -
Hartwick College
Oneonta, New York08.2021
Chittenango High School -
Chittenango High School
Chittenango, New York06.2021
Skills
- Project management
- Problem resolution
- Communication skills
- Power and hand tool use
- Mechanical repair
- Preventive Maintenance
Languages
English, Native
Timeline
Maintenance Technician
Tops Friendly Markets
06.2025 - Current
Grocery Manager
Tops
10.2022 - 05.2025
Assistant Grocery Manager
Tops
02.2022 - 10.2022
Stock Clerk
Tops
06.2019 - 01.2022
Cart Clerk
Tops
07.2018 - 06.2019
Business Administration - Business Administration
Onondaga Community College
Political Science -
Hartwick College
Chittenango High School -
Chittenango High School