Nathan Smittick
Phoenix,AZ
Summary
Highly trained keyholder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise, with talent for upselling. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from a dynamic team and bring value through retail experience.
Overview
9
9
years of professional experience
Work History
Key Holder
SHOE SHOW, INC (SHOE DEPT. division)
05.2019 - 04.2023
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
- Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
- Demonstrated expertise in product knowledge across various departments within the store, leading to improved upselling techniques among staff members.
- Ensuring that inventory was completed and keyed into the system in a timely fashion
- Running the cash register as well as handling returns, exchanges, web orders and store transfers
- Helping customers find what they are looking for or finding alternatives for them if we do not have the product they are looking for
- Ensuring that the store was cleaned at the end of the day
- Restocking the merchandise when it gets low
- Putting POS orders in for when supplies would start to run low.
Sales Associate
Crocs Retail Store
06.2016 - 08.2018
- Help customers find what they are looking for in addition to restocking the sales floor
- Running the cash register
- Cleaning the store at the end of every shift
- Bring in shipments when they were delivered.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier
KFC
07.2014 - 03.2016
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Greeted customers entering the store and responded promptly to customer needs.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Associate’s Degree in Transfer Studies - General Studies
ANNE ARUNDEL COMMUNITY COLLEGE
101 College Pkwy, Arnold, MD 2101201.2020
HIGH SCHOOL DIPLOMA -
GLEN BURNIE HIGH SCHOOL
7550 Balt-Annapolis Blvd, Glen Burnie, MD 2106006.2014
Skills
- Merchandising
- Cash Handling
- Retail sales
- Cashiering
- Customer Service
- Research
- Retail Management
- Organizational Skills
- Upselling
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Bank Deposits
- Workplace Safety
- Inventory and Stocking
- Cash Handling and Reconciliation
- POS Terminal Operation
- Superior Work Ethics
Timeline
Key Holder
SHOE SHOW, INC (SHOE DEPT. division)
05.2019 - 04.2023
Sales Associate
Crocs Retail Store
06.2016 - 08.2018
Cashier
KFC
07.2014 - 03.2016
Associate’s Degree in Transfer Studies - General Studies
ANNE ARUNDEL COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
GLEN BURNIE HIGH SCHOOL
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