Hard working, self motivated and highly reliable candidate with a wide variety of skills and 5+ years of working experience seeking a new opportunity to add value to a companies operations and achieve team goals.
Overview
7
7
years of professional experience
Work History
Operations Team Member
Chicago Fire FC
2020.03 - 2023.11
Set Up, take-down, arrangement and transportation of supplies and team equipment from warehouse to stadium with company vehicles for soccer matches and special events throughout Chicagoland area.
Implemented and provided customer service initiatives through face to face interactions, giveaways, and other promotional activities all to ensure positive fan experience during matches.
Utilized effective communication and interpersonal skills when interacting with co workers and front office to promote smooth and efficient operations.
General warehouse duties including, receiving, stocking, organizing, pick/pack team merchandise.
Front Desk Attendant & Facility Support at the CIBC Fire Pitch (indoor/outdoor soccer facility).
Lead Generation
Credit Solutions SC
2019.01 - 2020.03
Research records for potential bankruptcy and credit reconsolidation clients then arrange prospect data into spreadsheets for sales team.
Manage and maintain database of potential leads and ensure data accuracy and integrity.
Analyze data entry process and identify areas for improvement to enhance accuracy and efficiency of lead generation.
Conduct regular data quality checks to identify and rectify any errors or discrepancies in lead database
Perform quality control checks on data entry to ensure accuracy and completeness.
Ensured compliance with industry regulations and best practices while managing sensitive customer information during lead generation process.
Lead Brand Ambassador
GoPuff
2018.03 - 2020.01
Set up and broke down promotional booths/tents to represent GoPuff brand at events, campuses, festivals, and offices.
Communicated information with confidence and educated potential users about delivery service in order to drive new sign-ups.
Increased brand awareness through street team marketing, product demonstrations, and brand promotion.
Collaborated with marketing team to implement promotional campaigns.
Track and analyze effectiveness of promotional campaigns by measuring customer engagement, brand awareness, and increase in users.
Identified key high-traffic, user locations and based promotion around these areas.
Restaurant Team Member
La Gondola Italian Resturant
2016.11 - 2018.01
Provide exceptional service by greeting and assisting customers with their inquiries and needs, ensuring a positive dining experience.
Worked with POS system and Third Party tablets to input orders, manage bills, and handle complimentary items.
Assisted with in-store operations by assembling menu sides and packaged To-Go orders as well as delivery orders.
Served food and beverages promptly with focused attention to customer.
Bussed and reset tables to keep dining room and work areas clean.
Collaborate with fellow team members to ensure a smooth flow of service.
Education
Associate of Applied Science -
SAE Institute
CHICAGO, IL
05.2018
Business -
University of Kansas
LAWRENCE, KS
Skills
Customer Service
Attention to Detail
Sales
Reliable & Punctual
Sorting & Stocking
Typing
Tech Savvy
Problem-solving abilities
Warehouse Operations
Data Entry
Task prioritization
Time management
Timeline
Operations Team Member
Chicago Fire FC
2020.03 - 2023.11
Lead Generation
Credit Solutions SC
2019.01 - 2020.03
Lead Brand Ambassador
GoPuff
2018.03 - 2020.01
Restaurant Team Member
La Gondola Italian Resturant
2016.11 - 2018.01
Associate of Applied Science -
SAE Institute
Business -
University of Kansas
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