Nathan Sosa
6777 S Via Diego De Rivera,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
PBX/Reservations Agent
Casino Del Sol Resort
2021.09 - Current
- Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
- Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained expert knowledge of available room types, pricing structures, and promotional offers.
Front Desk Agent
Casino Del Sol Resort
2019.10 - 2021.11
- Maintained accurate records of guest information, payments, and reservations using hotel software Visual 1 system.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Answered customer telephone calls promptly and appropriately handled needs.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Sales Associate
Levis Strauss & Co
2018.08 - 2019.10
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Journeys Shoes
2018.03 - 2019.06
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Premier High School
El Paso, TXSkills
- Customer Engagement
- Detail Oriented
- Multitasking
- Organizational Skills
- Effective Communication
- Patience and composure
- Customer Service
- Problem-Solving
Timeline
PBX/Reservations Agent
Casino Del Sol Resort
2021.09 - Current
Front Desk Agent
Casino Del Sol Resort
2019.10 - 2021.11
Sales Associate
Levis Strauss & Co
2018.08 - 2019.10
Sales Associate
Journeys Shoes
2018.03 - 2019.06
High School Diploma -
Premier High School
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