Nathan Sosa

Leadership & Program Coordination Skills

• Program Support: Support education program initiatives across the Pascua Yaqui Tribe Education Department, including the Higher Education Assistance Program (HEAP), by providing administrative and student support
• Student Guidance: Provide direct support to students and community members, answering questions, guiding them through application processes, and connecting them to program resources
• Record Management: Maintain accurate and confidential student records, including pulling, activating, and organizing current and historical student documents, applications, and awards
• Student Facilitation: Facilitate student participation by guiding submission of required materials, distributing award/non-return letters, and coordinating access to program resources
• Event Coordination: Assist with the planning, organization, and execution of community and departmental events to promote engagement and program success
• Youth Leadership: Provide leadership support to the Yoeme Youth Council, stepping in as needed to assist with youth activities, mentoring, community service projects, and participation in leadership and cultural conferences
• Interdepartmental Support: Assist with interdepartmental initiatives, including supporting IUM food distribution and other departmental programs
• Community Engagement: Promote youth development, student engagement, and community involvement through hands-on support, mentorship, and leadership facilitation
• Problem Solving: Demonstrate initiative, adaptability, and collaborative problem-solving to support multiple programs and respond to emerging departmental needs

• Reservation Software & Systems: Experienced in using and troubleshooting hotel reservation systems such as Visual 1 Hotel System, Resnexus RV Reservations, and Windows 11 Enterprise to ensure accurate bookings and smooth operation. Proficient in managing reservations from start to finish, including cancellations, modifications and proficiently possessing payments.
• Database Management & Recordkeeping: Strong knowledge of Visual 1 database systems for efficient retrieval and management of reservation records, guest information, and logs.
• Advanced proficiency in Excel, Outlook, and other MS Office applications for scheduling, communication, and recordkeeping.
• Customer Service Excellence: Delivered high-level customer service by engaging with guests through active listening, making personalized recommendations, and addressing inquiries about bookings, cancellations, and modifications.
• Phone & Communication Skills: Managed inbound calls, developed friendly rapport with callers, answered questions, and effectively guided conversations to successful bookings.
• Cultural Awareness & Sensitivity: Strong understanding of Yaqui culture, customs, resources, and traditions, or a willingness to engage with diverse guests in a respectful and inclusive manner.
• Training & Support: Provided training and support to colleagues on best practices for using reservation systems and office applications, ensuring smooth operations and improved team performance.

• Strategic Leadership: Leading the vision and direction of the company, defining long-term goals, and overseeing the overall business strategy.
• Team Leadership & Talent Development: Managing and motivating creative and business teams, ensuring strong collaboration and nurturing talent within the company.
• Decision-Making: Making critical decisions on budgets, casting, distribution, and partnerships to drive the company's success.
• Project Management: Overseeing film production timelines, ensuring that projects are completed on schedule and within budget.
• Crisis Management: Effectively handling challenges and unforeseen issues during production, distribution, or post-production phases.

• Computer Hardware & Software Knowledge: Experienced in troubleshooting hotel booking systems.
• Software Proficiency: Strong understanding of microsoft windows 11 enterprise and various hotel reservation software for efficient guest management and record-keeping.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Troubleshot and resolved technical issues with hotel management software, hardware, and guest-facing systems.
• Provided knowledge about the local area and assisted guests with cultural understanding and recommendations, particularly for guests interested in Yaqui customs and traditions.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Assisted with software training for staff to ensure efficient use of reservation and guest management platforms.

• Leadership & Supervision: Supervising and managing a team of associates to ensure store operations run smoothly, motivating staff, and addressing performance issues when necessary.
• Cash Handling & Security: Responsible for cash management, including handling daily store registers, making deposits, and maintaining store security, especially when opening and closing the store.
• Customer Service Excellence: Leading by example in providing outstanding customer service, resolving guest complaints, and maintaining a positive shopping experience for customers.
• Training & Development: Training new employees on company policies, product knowledge, sales techniques, and customer service standards, as well as continuously supporting ongoing development.
• Store Operations: Overseeing daily store operations, including opening and closing the store, conducting staff meetings, managing store supplies, and ensuring the store is clean and visually appealing.
• Problem-Solving: Addressing operational and customer service challenges, including resolving conflicts, handling returns/exchanges, and ensuring compliance with company policies.
• Communication: Excellent verbal and written communication skills, ensuring clear interaction between staff members, management, and customers.

• Leadership & Mentorship: Successfully mentored new team members, providing training on cashier duties, customer service techniques, and best practices to improve overall staff performance and customer satisfaction.
• Customer Service Excellence: Greeted customers entering the store, identified their needs, and responded promptly to ensure a positive and efficient dining experience.
• Sales & Promotion: Assisted customers in completing orders, locating items, and encouraging participation in the store's reward program, boosting customer loyalty and increasing sales.
• Cash Handling & Financial Accuracy: Maintained a balanced cash drawer and accurately accounted for all transactions, ensuring financial integrity at the end of each shift.
• Team Collaboration: Worked collaboratively with team members to meet customer needs, maintain a smooth workflow, and achieve store goals while maximizing group performance.
• Problem-Solving: Addressed customer issues or complaints quickly and professionally, ensuring a resolution that met customer expectations and maintained satisfaction.

• Safety Monitoring & Compliance: Observed recreational users to identify safety concerns and prevent violations, ensuring the safety of all guests in and around the swimming pool.
• First Aid & CPR Proficiency: Maintained proficiency in First Aid and CPR to provide immediate, effective support to individuals in distress or emergency situations.
• Safety Awareness: awareness of pool safety procedures and improve overall response during incidents.
• Policy & Procedure Enforcement: Ensured full compliance with pool policies and procedures, offering suggestions to staff to enhance safety measures and promote a safe recreational environment.
• Regulatory Compliance: Ensured that all safety regulations and standards were adhered to, promoting a safe environment for both swimmers and staff.
• Emergency Response: Quick response and effective management of emergency situations, ensuring guest safety and minimizing risk.