Nathan St Clair
Phillips Global
Fayetteville,WV
32
Years of experience
Experienced technical leader with a strong background in service delivery, customer support, and root-cause problem-solving. Led teams, trained staff, and partnered with engineering and operations to resolve issues quickly and maintain reliable service. Built strong client relationships and supported high customer satisfaction.
Work History
Director of Technical Services
19 Years 9 Months- Led technical service operations, aligning support priorities with customer needs and service standards.
- Managed escalated issues, resolving complex product and system problems with root-cause analysis.
- Trained technical staff on diagnostics, repair processes, and customer communication practices.
- Collaborated with engineering and operations teams to support product reliability and issue resolution.
- Maintained service documentation, ensuring accurate records, updates, and compliance with support protocols.
- Established a proactive approach to problem-solving, anticipating potential issues before they affected customers.
- Increased team productivity through effective delegation of tasks based on individual strengths and expertise within the department.
- Managed relationships with key clients, ensuring their needs were met and maintaining a high level of customer satisfaction.
- Managed operations in South Africa 2009 and 2014 to build shuttle cars, managed fabrication, hydraulic and electrical systems
Electrical Shop Manager
2 Years- Directed daily shop operations to maintain workflow, quality, and customer service standards.
- Supervised technicians, assigned priorities, and resolved bottlenecks across active work orders.
- Monitored inventory levels, ordered materials, and prevented delays through proactive supply control.
- Enforced safety procedures and compliance requirements across shop floor activities.
Shop Electrician/Electrical Field Service Technician
8 Years- Installed, repaired, and maintained commercial wiring, lighting, motors, and control systems.
- Diagnosed electrical failures using multimeters, meters, and circuit tracing methods.
- Replaced faulty components in panels, starters, switches, and conduit assemblies.
- Interpreted blueprints, schematics, and technical diagrams for accurate system work.
- Performed preventive maintenance to reduce downtime and support reliable operations.
- Upgraded electrical infrastructure to meet code, safety, and production requirements.
Fabricator
2 Years- Interpreted blueprints to fabricate precise machine components and structural assemblies.
- Operated welding, cutting, and grinding equipment to build durable parts.
- Assembled heavy equipment components using jigs, fixtures, and hand tools.
- Assembled heavy equipment components with jigs and fixtures.
Education
Electrician - Electrical
Certified Welder - Welding
Skills
Incident management
Service delivery
Technical leadership
Problem-solving
Customer support
Critical thinking
Teamwork and collaboration
Teamwork and collaboration
Accomplishments
- 2017 Managed production for 2G CM approval for JR1000 system for delivery to Mexico with closed loop cooling
- 2008 Assisted in production of first diesel electric shuttle car
- 2007 Assisted in building and obtaining 5 year MA approval for shuttle car in China
- 2003 Assisted in all aspects of fabrication, hydraulic and electrical components to build the first battery operated shuttle car in South Africa
- 2001 Assisted in building shuttle cars to meet MA approval in China
- 1999 Assisted in getting 2G CM approval for continuous miner
Timeline
Director of Technical Services
Phillips Global
01.2007 - CurrentRead More
Electrical Shop Manager
Phillips Global
01.2005 - 01.2007Read More
Shop Electrician/Electrical Field Service Technician
Phillips Machine
01.1997 - 01.2005Read More
Fabricator
Phillips Machine
01.1995 - 01.1997Read More
Acadamey of Careers And Technology
Electrician from Electrical
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Fayette Institute of Technology
Certified Welder from Welding
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