Nathan Steese
West Chester,United States
Summary
Experienced Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market Inc
05.2023 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
E-Commerce Team Trainer
Whole Foods Market Inc
06.2022 - 05.2023
- Enhanced team productivity by implementing effective training programs and monitoring progress.
- Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Implemented new training strategies to address skill gaps in the team, resulting in improved overall performance.
Education
High School Diploma -
West Chester East High School
West Chester, PA06.2018
Skills
- Decision-Making
- Policy Enforcement
- Problem-Solving
- Positive and Constructive Feedback
- Team Development
Timeline
Customer Service Supervisor
Whole Foods Market Inc
05.2023 - Current
E-Commerce Team Trainer
Whole Foods Market Inc
06.2022 - 05.2023
High School Diploma -
West Chester East High School
Similar Profiles
Anadion MaddoxAnadion Maddox
In-Store Shopper at Whole Foods Market IncIn-Store Shopper at Whole Foods Market Inc
Taiheng LiuTaiheng Liu
Team Member at Whole Foods Market IncTeam Member at Whole Foods Market Inc
Edwin Noel Santana GomezEdwin Noel Santana Gomez
Cashier, Shopper, Trainer, Team Leader Assistance at Whole Foods Market IncCashier, Shopper, Trainer, Team Leader Assistance at Whole Foods Market Inc
Laurissa TejedaLaurissa Tejeda
Team Leader at Whole Foods Market IncTeam Leader at Whole Foods Market Inc
HUDSON ZAWADZKASHUDSON ZAWADZKAS
INTERN/FELLOW at Team ImpactINTERN/FELLOW at Team Impact