Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Nathan J. Stivers

Professional Business Coach/Teacher
Mount Morris,NY

Summary

Gifted business manager and trainer with solid record of accomplishment in overseeing marketing departments, strategies and key projects for driven clientele. Experienced in managing all stages of campaigns, deepening partnerships and boosting sales with creative and proactive approaches. Expertise includes market research, plan optimization and viral content development.


Expert in Literature/Arts research, analysis, and critique within a number of philosophical, historical, psychological, and artistic lenses. Enhanced English vocabulary and in teaching students how to read for contextual clues to enhance retention and comprehension. Adept teacher of students struggling to understand the fundamentals of writing for college including (but not limited to): sentence and paragraph structure, as well as the structuring of the student's ideas on the page. Proper punctuation, spelling, grammar and any other commonly made mechanical mistakes. Citations in all commonly used styles (APA/MLA/Chicago) and how each should be applied to enhance the efficacy of their writing. Also, how to re-draft research projects based on constructive criticism and feedback.

Overview

7
7
years of professional experience

Work History

Marketing/Business Consultant

Real Estate Nexus, LLC
07.2021 - 07.2022
  • Managed the database and marketing activities for the top 5% (in-market) real estate agent clientele
  • Planned and incorporated instructional and learning strategies, activities, materials, equipment and technology to exhibit understanding of student learning styles.
  • Worked with client data/database management
  • Created marketing materials (JLJS/Geo farming/Google/SEO optimization/Social Media/Video Ads/etc.) and distributed materials through multiple CRMs
  • Coached clients on advanced marketing techniques, sales and prospecting activities during regularly scheduled calls
  • Developed processes and improvements to our product offerings and services in coordination with several departments throughout the company
  • Provided LIVE, group training via Zoom for clients and prospective clients during regularly scheduled open trainings (50+ attendees)
  • Provided customer service for tech-related issues
  • Sold add-on packages as part of a high-level, B2B strategy for improving sales and client churn by providing the best customized experience for each client
  • Responsible for training new hires/veterans in new positions on internal processes and procedures
  • Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
  • Assisted in development of products and services previously unrepresented in industry to increase shares in new markets.

Commercial Cleaner

WNY Regional Cleaning Services, LLC
06.2020 - 06.2021
  • Independently Contracted position.
  • Commercial cleaning and sanitization of an office building for Coast Professional, Inc.
  • Cleaned all bathrooms, breakrooms, floors and desks daily for more than 200 occupants/workers.
  • Sanitized all touch points as per Covid-19 guidelines.
  • Adhered to all Covid-19 regulations regarding product use, sanitization frequency, mask guidelines and social distancing.
  • Provided a safe, Covid-19 free environment for all Coast Professional employees.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Adhered to company policies for appearance, thoroughness and facility security.

Secretary/Paid-Intern

Law Office of Michael Stivers
06.2017 - 03.2018
  • Took inbound calls, set appointments, filed important documents, and maintained the schedule/business operations for Michael W. Stivers, Esq.
  • Spoke with clients frequently, answered questions, relayed important legal information, prepared important documents and provided encouragement for clients throughout the legal process.
  • Completed various clerical duties such as maintaining memos, organizing documents and faxing.
  • Sorted, organized and maintained files.
  • Provided clerical support, addressing routine and special requirements.
  • Compiled and coordinated materials necessary for routine business transactions.
  • Updated internal databases with accurate, thorough information regarding employees.
  • Maintained record of calls, emails and visits to office.
  • Aided formatting and drafting of company correspondence.
  • Posted and updated social media and website content to increase brand awareness and drive sales.
  • Prepared customizable document templates to speed up workflow.
  • Produced high-quality communications for internal and external use.

Manager of Operations

Buffalo Convenience, Inc.
08.2014 - 02.2016
  • Operated and managed the store during most daily operations.
  • Supervised ordering, ran register, conducted cash drops, stocking/cleaning, lottery inventory, and systems-maintenance.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Developed systems to track and log work issues.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.

Associate/Overnight Stocker

Wal-Mart, Inc.
10.2010 - 02.2012
  • Stocked shelves, unloaded trucks, and cleaned sales floor/backroom.
  • Worked with inventory systems to maintain and improve store standards to produce the best shopping experience possible for our customers.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Completed regular cycle counts and inventory audits.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Designed and constructed advertising signs to attract customers and promote sales.

Management/Supervisor

Elijah House, Inc.
03.2009 - 03.2010
  • Supervised facility (assisted-living home for mentally-disabled veterans).
  • Cooked and served food as part of a strict diet-plan for the residents.
  • Cleaned the facility and helped maintain the overall hygiene of the residents.
  • Prepared and passed medications for the residents (certification required).
  • First-aid trained and certified (requires renewal).
  • Conducted supplier risk evaluations and assisted with regulatory inspections.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth residential operations.
  • Developed detailed plans based on broad guidance and direction.

Education

High School Diploma -

York Central School

Bachelor’s Degree - English-Literature

State University of New York Geneseo

Skills

    Staff Management

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Accomplishments

Awarded and publicly recognized for "Lowest Client Churn-Rate" at Real Estate Nexus, LLC. (1st Quarter of 2022)


SUNY Geneseo GREAT Day Presenter on Malory’s Le Morte D’Arthur (Spring 2020)


Published in SUNY Geneseo’s MiNT Magazine (Fall 2019 issue)

Timeline

Marketing/Business Consultant

Real Estate Nexus, LLC
07.2021 - 07.2022

Commercial Cleaner

WNY Regional Cleaning Services, LLC
06.2020 - 06.2021

Secretary/Paid-Intern

Law Office of Michael Stivers
06.2017 - 03.2018

Manager of Operations

Buffalo Convenience, Inc.
08.2014 - 02.2016

Associate/Overnight Stocker

Wal-Mart, Inc.
10.2010 - 02.2012

Management/Supervisor

Elijah House, Inc.
03.2009 - 03.2010

High School Diploma -

York Central School

Bachelor’s Degree - English-Literature

State University of New York Geneseo
Nathan J. StiversProfessional Business Coach/Teacher