Motivated IT Support Specialist with a strong background in SaaS, system administration, and dealership support. Demonstrated expertise in setting up and managing SaaS instances, providing on-site training, and delivering ongoing technical assistance to ensure client satisfaction. Skilled in troubleshooting complex issues, optimizing IT infrastructure, and delivering high-quality customer service. Information Specialist experienced in effectively managing data for employers and clients, ensuring seamless distribution of information across the organization. Proficient in analyzing data, supporting security measures, organizing and classifying information, maintaining records, and contributing to team efforts. Deep understanding of information technology, technical documentation, reporting, customer service, and process improvement.