Nathan Stovall
Rainbow City,AL
Summary
Motivated IT Support Specialist with a strong background in SaaS, system administration, and dealership support. Demonstrated expertise in setting up and managing SaaS instances, providing on-site training, and delivering ongoing technical assistance to ensure client satisfaction. Skilled in troubleshooting complex issues, optimizing IT infrastructure, and delivering high-quality customer service. Information Specialist experienced in effectively managing data for employers and clients, ensuring seamless distribution of information across the organization. Proficient in analyzing data, supporting security measures, organizing and classifying information, maintaining records, and contributing to team efforts. Deep understanding of information technology, technical documentation, reporting, customer service, and process improvement.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
TheCRM Corporation
01.2023 - Current
- Provide end-user support for both hardware and SaaS platforms.
- Set up and configure SaaS instances for new clients, tailoring solutions to meet specific business needs.
- Deliver on-site training and ongoing support to dealerships, ensuring smooth onboarding and continued system use.
- Administer user accounts, manage access controls, and troubleshoot software and integration issues, ensuring consistent platform performance.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Manage IT inventory and implement resource optimization strategies that reduce downtime by 20%.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Set up network profiles, security permissions and file sharing systems.
- Managed high levels of call flow and responded to technical support needs.
Associate
American Honda Motor Company, Inc.
12.2020 - 11.2022
- Supported daily operations by managing logistics and inventory, contributing to workflow efficiency.
- Assisted in resolving technical issues in warehouse systems, ensuring seamless operations and minimized disruptions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Inspected products and machines to maintain quality and efficiency.
- Organized work to meet demanding production goals.
- Assembled products to meet production requirements and daily established quotas.
Forklift Operator
Mitchell Grocery Corporation
06.2020 - 08.2020
- Operated forklifts in a high-demand environment, ensuring safe handling and efficient transport of goods.
- Collaborated with warehouse teams to improve inventory accuracy and processing times.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
Operator
Koller-Craft South
02.2019 - 05.2020
- Operated machinery for product manufacturing while adhering to safety protocols.
- Conducted routine equipment checks and identified issues to maintain production efficiency.
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Education
Google IT Certification - IT Support
Coursera
Online01-2023
High School Diploma -
Ohatchee Highschool
Ohatchee, AL05-2017
Skills
- SaaS application management
- Experienced with various operating systems
- System Administration
- IT technical support
- Software application expertise
- Inventory Management
- Proficient in computer hardware
- End user support
- Technology implementation
- Remote IT implementation
- Campaign implementation
- Project planning
- Implementation and configuration
Websites
Education And Certifications
IT Support Professional, Coursera, 10/21, Present, Google IT Support Certificate, Coursera, 11/22, System Administration and IT Infrastructure Services, Coursera, 11/22, IT Security: Defense Against the Digital Dark Arts, Coursera, 11/22, Operating Systems and You: Becoming a Power User, Coursera, 11/22, Technical Support Fundamentals, Coursera, 11/22, The Bits and Bytes of Computer Networking, Coursera, 11/22, Introduction to Docker: Build Your Own Portfolio Site, Coursera, 10/22, Command Line Basics Linux, Coursera, 10/22, Linux I/O Redirection for DevOps, Coursera, 10/22, Customer Focus & Orientation, Indeed, Work Style: Reliability, Indeed, Technical Support: Customer Situations, Indeed, Technical Support, Indeed, Software Developer Fit, Indeed
Timeline
Information Technology Specialist
TheCRM Corporation
01.2023 - Current
Associate
American Honda Motor Company, Inc.
12.2020 - 11.2022
Forklift Operator
Mitchell Grocery Corporation
06.2020 - 08.2020
Operator
Koller-Craft South
02.2019 - 05.2020
Google IT Certification - IT Support
Coursera
High School Diploma -
Ohatchee Highschool
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