Results-oriented leader with a strong background in operations management and emergency response. Skilled in decision-making, negotiation, and enhancing service delivery. Committed to leveraging experience to improve operational efficiency and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Owner/Operator
Stowell's Lawn Care Llc
04.2023 - Current
Managed day-to-day operations of lawn care services, ensuring timely project completion.
Developed and implemented efficient scheduling systems for service delivery and resource allocation.
Trained and mentored staff on landscaping techniques and customer service best practices.
Established strong client relationships through effective communication and personalized service offerings.
Oversaw budgeting, expense management, and financial forecasting to ensure profitability.
Conducted regular equipment maintenance checks to optimize performance and safety standards.
Enhanced service quality through continuous process improvements based on client feedback.
Coordinated marketing efforts to increase brand visibility and attract new clientele in local market.
Managed day-to-day business operations.
Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Firefighter/EMT-Basic
Bradford City Fire Department
01.2016 - Current
Responded rapidly to emergency calls, ensuring swift and effective fire suppression.
Conducted thorough inspections of fire apparatus and equipment for operational readiness.
Trained new recruits on firefighting techniques, safety protocols, and equipment usage.
Implemented safety drills for community engagement, enhancing public awareness of fire prevention.
Coordinated teamwork during emergency situations, ensuring efficient resource allocation and communication.
Evaluated fire scene conditions to develop strategic response plans for complex incidents.
Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Firefighter/EMT-Basic
Warren City Fire Department
01.2015 - 01.2016
Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
Contributed to positive outcomes during multi-agency responses by effectively collaborating with law enforcement personnel, paramedics, and other emergency service providers.
Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
Collaborated with other emergency responders on scene to establish adequate fire suppression.
Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
Enhanced overall departmental performance by attending professional development courses and conferences, sharing acquired knowledge with colleagues upon return.
Assisted in the containment of hazardous materials spills, ensuring public safety and environmental protection.
Maintained meticulous records of incident responses, ensuring accurate documentation for reporting purposes and future reference.
Strengthened interdepartmental relationships through participation in joint training exercises with neighboring fire departments.
Provided compassionate support to victims of fires or accidents through emotional reassurance and practical assistance such as finding temporary housing or connecting them with support services.
Conducted search and rescue operations during natural disasters, locating trapped individuals and providing assistance as needed.
Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
Improved public awareness and education on fire safety practices through community workshops and school programs.