Accomplished in enhancing customer experiences and streamlining administrative processes at Rogue Community Health, I excel in office management and technical support. Leveraging strong organizational skills and a knack for effective communication, I've significantly contributed to operational efficiencies and customer satisfaction. My proactive approach and ability to maintain confidentiality underpin my track record of success.
Hi, I’m
Nathan Stratton
Ashland,OR
Summary
Overview
15
years of professional experience
Work History
Southern Oregon ChiropracticAshland, OR
Receptionist
07.2023 - Current
Job overview
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Rogue Community HealthMedford, OR
Patient Service Representative
02.2023 - 06.2023
Job overview
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Scheduled patient appointments and procedures.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Registered patients by verifying records to update computer system and patient charts.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Harry and DavidAshland, OR
Customer Service/Sales Associate
09.2022 - 01.2023
Job overview
- Built and maintained relationships with peers and upper management to drive team success.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Increased purchase amounts by cross-selling with similar products.
ACSGresham, OR
Customer Service Representative/Sales Associate
02.2010 - 09.2011
Job overview
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Maintained strong call control and quickly worked through scripts to address problems.
- Avoided payment errors by carefully implementing all credit and debit card data into system.
- Answered customer questions about products and services and recommended appropriate solutions.
- Educated customers on product features and technical details to highlight benefits.
- Tracked industry trends and pursued professional development opportunities to strengthen product and service knowledge.
- Handled customer billing errors by researching issues in system and asking detailed questions.
- Listened to customer requests and asked questions to provide effective solutions.
Education
Cascade Locks High School Cascade Locks, OR
High School Diploma
06.2006
University Overview
Lane Community CollegeEugene, OR
Associate of Applied Science from Drug and Alcohol Counseling
University Overview
Mt. Hood Community CollegeGresham, OR
Associate of Applied Science from General Studies
University Overview
Skills
- File Management
- Travel Coordination
- Office Management
- Bookkeeping
- Scheduling
- Technical Support
- Data Entry
- Recordkeeping and bookkeeping
- Business operations understanding
Timeline
Receptionist
Southern Oregon Chiropractic
07.2023 - Current
Patient Service Representative
Rogue Community Health
02.2023 - 06.2023
Customer Service/Sales Associate
Harry and David
09.2022 - 01.2023
Customer Service Representative/Sales Associate
ACS
02.2010 - 09.2011
Cascade Locks High School
High School Diploma
Lane Community College
Associate of Applied Science from Drug and Alcohol Counseling
Mt. Hood Community College
Associate of Applied Science from General Studies
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