NATHAN SYMONDS
Claremont,CA
Summary
Diligent and reliable go-getter ready to combine my love for coffee and tea as well as knack for customer service. Eager for a chance to use my bilingual and strong communication skills to increase your customer base and provide a valuable and unique experience for every guest I meet.
Overview
6
6
years of professional experience
Work History
Shift Lead
Dutch Bros.
Upland, CA
06.2023 - 02.2026
- Supervised daily operations, ensuring efficient workflow and optimal customer service.
- Memorized 100+ combinations for coffee, tea, and energy drinks, and fulfilled unique customer requests accurately
- Conversed with guests, helping customers with drink suggestions, orders, and transactions
- Prepared and baked pre-make recipes during morning shifts
- Trained new baristas on beverage preparation and customer engagement techniques.
- Managed inventory levels, conducting regular stock checks to minimize waste.
- Resolved customer complaints swiftly, promoting positive experiences and repeat business.
- Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
Human Services Leader
City of Claremont
Claremont, CA
01.2022 - 01.2024
- Managed inventory by ordering popular supplies in advance, ensuring popular items were always in stock
- Created weekly progress reports for parents and guardians to track their kid's progress
- Assisted the 2 kids with their homework, leading to an improvement in grades
- Helped kids stay active by participating in fun activities
Barista/Cashier
Tea Leaf & Creamery
01.2020 - 01.2022
- Espresso pulling, coffee brewing and latte art
- Provided friendly, efficient service to 100+ guests daily
- Trained 4 hires to enter orders into the POS system, count back change, and perform closing duties
- Cleaned and sanitized service area, kitchen, and restrooms
- Conversed with guests, helping Spanish-speaking customers with drink suggestions, orders, and transactions
- Adaptable, collaborative team player
Education
High school diploma -
Claremont High School
Claremont, CA01.2022
Skills
- Flexible
- Bilingual (Spanish)
- Social Media Marketing
- Sales
- Time Management
- Communicative
Timeline
Shift Lead
Dutch Bros.
06.2023 - 02.2026
Human Services Leader
City of Claremont
01.2022 - 01.2024
Barista/Cashier
Tea Leaf & Creamery
01.2020 - 01.2022
High school diploma -
Claremont High School