Nathan Thompson
Cincinnati,OH
Summary
Dynamic Service Technician with a proven track record at Debra Kuempel, excelling in installation and repair while enhancing customer satisfaction through effective communication. Skilled in preventive maintenance and troubleshooting, I consistently achieved high first-time fix rates, demonstrating attention to detail and a commitment to safety protocols. Reliable and adaptable, I thrive in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Service Tech
Pci
01.2025 - 05.2025
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Service Tech
Debra Kuempel
05.2022 - 10.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
Education
Finance - Business
University of Kentucky
Lexington, KYSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Punctual and reliable
- Flexible and adaptable
- Power tool proficiency
- Repair techniques
- OSHA requirements
- Professional and courteous
Timeline
Service Tech
Pci
01.2025 - 05.2025
Service Tech
Debra Kuempel
05.2022 - 10.2024
Finance - Business
University of Kentucky
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