Nathan Thompson
San Tan Valley,AZ
Summary
Dynamic guest service professional with extensive experience in the hospitality industry, excelling in guest service & guest resolutions. Proven ability to foster guest loyalty and achieve sales targets. Known for strong communication and organizational skills, ensuring seamless experiences for all guests.
Overview
3
3
years of professional experience
Work History
Guest Service Representative
Great Wolf Lodge
Scottsdale, AZ
08.2024 - Current
- I helped guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Stay up to date on package offerings with opportunities for commission upselling.
- Selling over $25,000 in one single month.
Quick Service Food Server
Walt Disney World Resort
Bay Lake, FL
01.2024 - 08.2024
- Collaborated with team members to improve overall service speed during peak hours.
- Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
- Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
- Assisted in maintaining a clean and organized work environment for optimal food preparation and service.
Resort Concierge & Resort Runner
Disney Vacation Club
Lake Buena Vista, FL
01.2023 - 07.2024
- Delivered personalized guest service by assisting with reservations, package delivery, room access, and tailored vacation recommendations.
- Served as the first point of contact for guest issues, resolving lockouts, escalations, and service concerns with efficiency and empathy.
- Coordinated with multiple departments (Front Desk, Bell Services, Housekeeping, Transportation) to ensure seamless guest experiences.
- Created and implemented organizational tools (e.g., delivery checklists) to streamline operations, reduce errors, and improve consistency for fellow team members.
- Maintained detailed logs and handled VIP requests with accuracy and discretion, ensuring smooth communication between staff and management.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Northern Arizona University
Flagstaff, AZ05-2026
Skills
- HotSOS
- Opera Cloud
- Hotel Experience
- Guest Service Suite (GSS)
- Nor1 Check-In Merchandising
- Microsoft Office & Microsoft 365
Timeline
Guest Service Representative
Great Wolf Lodge
08.2024 - Current
Quick Service Food Server
Walt Disney World Resort
01.2024 - 08.2024
Resort Concierge & Resort Runner
Disney Vacation Club
01.2023 - 07.2024
Bachelor of Science - Hotel, Resort And Restaurant Management
Northern Arizona University
Disney Programs Hospitality Certificate
Obtained Disney Hospitality standards certificate.