Summary
Overview
Work History
Education
Skills
Timeline
Disney Programs Hospitality Certificate
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Nathan Thompson

San Tan Valley,AZ

Summary

Dynamic guest service professional with extensive experience in the hospitality industry, excelling in guest service & guest resolutions. Proven ability to foster guest loyalty and achieve sales targets. Known for strong communication and organizational skills, ensuring seamless experiences for all guests.

Overview

3
3
years of professional experience

Work History

Guest Service Representative

Great Wolf Lodge
08.2024 - Current
  • I helped guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Stay up to date on package offerings with opportunities for commission upselling.
  • Selling over $25,000 in one single month.


Quick Service Food Server

Walt Disney World Resort
01.2024 - 08.2024
  • Collaborated with team members to improve overall service speed during peak hours.
  • Demonstrated excellent multitasking abilities by balancing multiple orders simultaneously without compromising quality or accuracy.
  • Effectively managed time and resources during shift, ensuring maximum productivity and minimal waste.
  • Assisted in maintaining a clean and organized work environment for optimal food preparation and service.

Resort Concierge & Resort Runner

Disney Vacation Club
01.2023 - 07.2024
  • Delivered personalized guest service by assisting with reservations, package delivery, room access, and tailored vacation recommendations.
  • Served as the first point of contact for guest issues, resolving lockouts, escalations, and service concerns with efficiency and empathy.
  • Coordinated with multiple departments (Front Desk, Bell Services, Housekeeping, Transportation) to ensure seamless guest experiences.
  • Created and implemented organizational tools (e.g., delivery checklists) to streamline operations, reduce errors, and improve consistency for fellow team members.
  • Maintained detailed logs and handled VIP requests with accuracy and discretion, ensuring smooth communication between staff and management.

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Northern Arizona University
Flagstaff, AZ
05-2026

Skills

  • HotSOS
  • Opera Cloud
  • Hotel Experience
  • Guest Service Suite (GSS)
  • Nor1 Check-In Merchandising
  • Microsoft Office & Microsoft 365

Timeline

Guest Service Representative

Great Wolf Lodge
08.2024 - Current

Quick Service Food Server

Walt Disney World Resort
01.2024 - 08.2024

Resort Concierge & Resort Runner

Disney Vacation Club
01.2023 - 07.2024

Bachelor of Science - Hotel, Resort And Restaurant Management

Northern Arizona University

Disney Programs Hospitality Certificate

Obtained Disney Hospitality standards certificate. 

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