Nathan Thornberry
Summary
With a proven track record at Cintas Corporation, I excel in driving significant financial gains and process improvements, evidenced by leading pivotal projects that resulted in a notable AWV lift and delinquency reduction. My expertise in opportunity management and interpersonal skills has consistently enhanced team performance and customer retention, showcasing my ability to deliver exceptional results.
Overview
6
6
years of professional experience
Work History
Service Supervisor
Cintas Corporation
03.2023 - Current
- Led LR project two consecutive years at outset of FY ’24 and FY’25 which led to over $3K AWV lift in both Fiscal Years
- Delinquent reduction focus with YTD reduction from 8.07% in May 2024 to 3.61% January 2025
- Lost Business Reduction from 5.61% FY’24 to 1.75% YTD FY’25
Production Supervisor
Cintas Corporation
06.2021 - 03.2023
- Led second shift production team in executing on TruLoad and other key initiatives
- Led process improvement efforts like introducing new Lot system for garment processing and ergo
- Moved to first shift in June of 2022 and took over ordering, budgeting, and high-level production planning responsibilities as interim plant manager
Facility Services Sales Representative
Cintas Corporation
03.2021 - 05.2021
- Took over Facility Services territory as a rep
- Installed $5,935 from October to May including Summit Clubs in Q2 and Q4
- Contributions led to location 014K first OAA Award
Management Trainee
Cintas Corporation
01.2019 - 03.2021
- Production rotation included completion of an LR project that earned $322K of entitled revenue and project management of a $100K building renovation
- Office rotation consisted of AR reduction and Mobile Audit Team with a highlight of spearheading $32K dirty service collection
- Service rotation I performed interim Service Manager duties with location leading delinquent reduction and led the Bottle Service pilot to deliver $6K AWV product penetration during COVID-19 pandemic
Education
BA - COMMUNICATIONS, SPANISH
UNIVERSITY OF NEVADA-RENO
12.2018
Skills
- Interpersonal skills
- Listening for understanding
- Team-building
- Customer Retention
- Communication
- Spanish
- Opportunity management
- Process improvement
Timeline
Service Supervisor
Cintas Corporation
03.2023 - Current
Production Supervisor
Cintas Corporation
06.2021 - 03.2023
Facility Services Sales Representative
Cintas Corporation
03.2021 - 05.2021
Management Trainee
Cintas Corporation
01.2019 - 03.2021
BA - COMMUNICATIONS, SPANISH
UNIVERSITY OF NEVADA-RENO