Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Nathan Ugalde

Rialto,CA

Summary

Dynamic hospitality specialist dedicated to delivering exceptional guest experiences through a strong focus on service excellence. Proven ability to collaborate effectively with team members while adapting seamlessly to changing environments. Strong skills in communication and problem-solving foster a welcoming atmosphere that enhances customer satisfaction. Reliable and results-driven professional committed to ensuring smooth operations and exceeding guest expectations.

Overview

3
3
years of professional experience

Work History

Host, food runner, busser, server

Shiki sushi /pho 77
03.2025 - Current
  • Welcomed and seated guests, ensuring optimal flow and guest satisfaction.
  • Monitored dining area for cleanliness and readiness, contributing to a welcoming atmosphere.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Managed reservation systems to maintain accurate booking information.
  • Collaborated with kitchen staff to coordinate timely food service and special requests.
  • Trained new hosts on customer service standards and operational procedures.
  • Handled customer inquiries and complaints professionally, enhancing overall experience.
  • Implemented feedback mechanisms to gather guest insights for continuous improvement initiatives.

Crew member

Charley Phillysteaks
11.2024 - 03.2025
  • Delivered exceptional customer service by efficiently handling orders and addressing inquiries.
  • Operated kitchen equipment, ensuring compliance with safety and sanitation standards.
  • Prepared food items according to established recipes, maintaining quality and consistency.
  • Collaborated with team members to optimize workflow during peak hours.
  • Trained new crew members on operational procedures and customer service techniques.
  • Assisted in inventory management, tracking supplies to prevent shortages or waste.
  • Implemented process improvements that enhanced order accuracy and reduced wait times.
  • Resolved customer complaints effectively, fostering a positive dining experience for patrons.
  • Worked front counter, drive-thru and other areas.

Crew member

Dairy Queen
02.2023 - 12.2024
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

High school diploma -

Eisenhower High School
Rialto, CA

Skills

  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • Server support
  • Staff coordination
  • Table assignment coordination
  • Foreign language skills
  • Event planning assistance
  • Impression management
  • Food allergy awareness
  • Customer service expertise

Websites

Languages

Spanish
Native or Bilingual

Timeline

Host, food runner, busser, server

Shiki sushi /pho 77
03.2025 - Current

Crew member

Charley Phillysteaks
11.2024 - 03.2025

Crew member

Dairy Queen
02.2023 - 12.2024

High school diploma -

Eisenhower High School

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