Summary
Overview
Work History
Education
Skills
Timeline
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Nathan Valdovinos

Chicago

Summary

Dedicated service industry professional with a proven track record of delivering exceptional customer experiences. Effective in managing diverse tasks while ensuring guest satisfaction and fostering a welcoming community environment. A reliable team player who adapts quickly to changing needs, maintaining a positive attitude. Possesses strong communication and problem-solving skills, with a focus on building relationships and enhancing resident engagement.

Overview

4
4
years of professional experience

Work History

Food and Beverage Server

Surge Billiards
07.2024 - Current
  • Serve an average of 100 guests daily, providing attentive service that enhances overall guest experience, achieving a 95% positive feedback score.
  • Efficiently manage multiple service tasks during peak hours, improving service delivery speed by 20%.
  • Fostered a positive atmosphere, promoting excellent service which successfully increased referrals and walk-in business.

Fulfillment Lead

Marianos
03.2021 - 12.2024
  • Trained new hires on company policies and procedures, facilitating faster integration into the team and improving productivity.
  • Resolved customer inquiries efficiently, maintaining a 90% resolution rate on first contact, enhancing overall satisfaction.
  • Delivered exceptional customer service in a high-volume environment, resulting in a 25% increase in customer retention.
  • Utilized product knowledge to enhance interactions, leading to a 20% boost in upselling success rates.

Sales Representative

CLEAR
12.2023 - 04.2024


  • Contributed to a 30% increase in brand loyalty through effective engagement and service excellence.
  • Processed over 12,000 member verifications monthly, ensuring a seamless customer experience with a 98% satisfaction rate.
  • Addressed and resolved 95% of inquiries on the first contact, significantly improving member retention.
  • Enhanced client satisfaction by promptly addressing concerns and providing exceptional service.

Education

High School Diploma -

CICS Northtown Academy
Chicago, IL

Skills

  • Fast Learner
  • Communication
  • Time Management
  • Customer Service
  • Attention to Detail
  • Organization

Timeline

Food and Beverage Server

Surge Billiards
07.2024 - Current

Sales Representative

CLEAR
12.2023 - 04.2024

Fulfillment Lead

Marianos
03.2021 - 12.2024

High School Diploma -

CICS Northtown Academy

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Nathan Valdovinos