Nathan Ventioner
Orangevale
Summary
Dynamic, detail-oriented, and customer-focused professional. Proficient in providing exceptional customer service. Possessing strong communication skills and the ability to multitask effectively in a fast-paced environment.
Overview
35
35
years of professional experience
Work History
Healthcare Customer Service Representative
Kaiser Permanente
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Customer Service Representative
Safeway
01.2022 - 01.2024
- Answer customer questions, address concerns, and provide assistance with various store services.
- Engaged with customers to create positive shopping experiences and may also assist.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Police Officer
City of Folsom
01.2004 - 01.2020
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
Sacramento County
01.2001 - 01.2004
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Collaborated with other law enforcement agencies for joint operations, resulting in improved efficiency and effectiveness.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
City of Folsom
01.1990 - 01.2001
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Education
General Studies -
Sierra College
Rocklin, CAGeneral Studies - undefined
American River College
Sacramento, CASkills
- Customer service: Committed to delivering outstanding service to every customer Skilled in addressing inquiries and resolving issue promptly and courteously
- Administrative Proficiency: Experienced in performing various administrative tasking, including answering phone calls, scheduling appointments, and managing emails Able to prioritize tasks efficiently and maintain organized records and files
- Communication Skills: Strong verbal and written communication abilities Capable of effectively communicating with customers, colleagues, and management to ensure smooth operations Able to convey information clearly and professionally
- Team Collaboration: Adept at working collaboratively with team members to achieve common goals Willing to provide support and assistance to colleagues as needed Capable of contributing positively to a harmonious work environment
- Problem-Solving Skills: Proactive and resourceful in identifying and resolving issues that arise at the reception desk or cashier station Capable of thinking quickly on feet to address customer concerns and adapt to changing circumstances
- Attention To Detail: Meticulous and diligent in performing tasks with a high level of accuracy and attention to detail Capable of maintaining precise records, process transactions error-free, and ensuring compliance with company policies and procedures
- Adaptability: Flexible and adaptable to evolving business needs and operational requirements Able to thrive in a fast paced and dynamic work environment, while maintaining professionalism and composure
- Friendly, positive attitude
Timeline
Healthcare Customer Service Representative
Kaiser Permanente
09.2024 - Current
Customer Service Representative
Safeway
01.2022 - 01.2024
Police Officer
City of Folsom
01.2004 - 01.2020
Sacramento County
01.2001 - 01.2004
City of Folsom
01.1990 - 01.2001
General Studies - undefined
American River College
General Studies -
Sierra College
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