Nathan Wallace
Cloud Architecture Analyst
Thurston,Suffolk
Summary
Young IT Professional with a range of Microsoft certifications and experience operating with Microsoft SQL server, Azure SQL, Active Directory and Windows Server from working for a leading global advisory, broking and solutions company.
Key strengths include: working to deadlines and prioritising workloads to complete customer requests within the service-level agreements; managing server storage and operating costs to make sure that we do not exceed budgets, whilst also making sure configuration data for the servers is up-to-date and error-free; researching latest software to optimise performance and give highest possible availability; and playing a vital role in making sure that business processes and operational procedures comply with various audit standards
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
SQL Database Administrator
Atos - On Behalf Of Willis Towers Watson
01.2021 - Current
o Transferred to Atos as part of outsourcing from Willis Towers Watson.
o Have taken on Database Administrator role post-apprenticeship and tasked with managing the Database Team queue which involves making sure all tickets get actioned within the Service-Level Agreement (SLA) and dealing with any escalations.
o Installed, configured and now maintain a range of SQL server editions; 2008/2012/2014/2016/2017/SQL Azure, SSRS and SSIS.
o Successfully completed the migration of application Databases from On-prem servers into Azure instances.
o Installed and now maintain and monitor servers running a range of Operating systems such as Windows Server 2008/2012/2016 and Linux. When servers encounter issues, I contact the relevant employees within business to find the most efficient, secure and cost-effective solution.
o Ensure that configuration records of our Database servers are kept up to date and accurate in our configuration management database & asset register.
o Contribute to and complete monthly Audit and Compliance work, such as the SOX audit process.
Key Projects and Achievements
o When passed the responsibility of queue management, I was able to decrease the number of tickets breaching their SLA within the team by 70%.
o Successfully planned and carried out the migration of critical application databases from on-premise servers to Azure instances.
o Played an important role in a Windows 2008 remediation project, by helping and carrying out plans to migrate database servers to more recent operating systems.
Infrastructure Technician Apprentice
Willis Towers Watson
Ipswich, Suffolk
09.2019 - 01.2021
o Tasked with managing my verticals ticket queues, making sure that all tickets are updated and completed within the SLA whilst escalating any issues to the service management whilst also making sure to operate within ITILv4 standards.
o Running daily calls with members of each team within my vertical to address any issues including escalated and aging tickets.
o Recruited into different teams to help customers and colleagues from other business units adapt to homeworking at the start of the Covid pandemic. This included contacting and communicating with customers who had reported issues whilst working remotely and talking them through the solution.
o Producing monthly Service Management reports using data from our ticketing software and showing how each of the teams within my vertical were performing with reference to meeting SLAs, managing major incidents and application availability. I would then present this report to major stakeholders within the business each month.
o Managing my workload whilst also prioritising time to study for exams taken as part of my apprenticeship.
o Worked in different teams across my vertical and gained different skills and experience whilst also expanding my portfolio as an apprentice. This included but was not limited to: database administration, application support, workplace technology support & active directory management.
Key Projects and Achievements.
o Achieved a distinction for my apprenticeship.
o Assisted teams in increasing scalability of Virtual Private Network servers at the start of the pandemic which included: working with the relevant teams to get changes logged & approved; supporting customers in getting logged onto the organisation’s VPN & managing the teams’ queue; and making sure all customer tickets were attended to. With my help, we were able to increase the capacity of the VPN servers from 200 to 3000 in the space of a few weeks.
o Represented my organisation in meetings with various clients, including Ipswich Town Football Club, to promote company apprenticeships and work experience. As a result of this, my organisation was able to begin a partnership with Ipswich Town which allows club scholars to partake in work experience and apprenticeship programs.
Administrative Assistant
Walter Wright
07.2018 - 09.2018
o Tasked with digitising a large quantity of company files whilst establishing and maintaining a filing system.
o In charge of alerting the office manager to any stationery shortages and requests reported by any colleagues.
o Dealing with and supporting contractors and visitors on site.
o Answer office telephone calls and transferring them to the relevant person.
Education
Infrastructure Technician Apprentice
09.2019 - 01.2021
Thurston Community College
09.2015 - 07.2019
Skills
Asset Management
Creating/Optimising IT infrastructure
Personal Branding
Data Presentation
Receptive and adaptive learner
Strong communication skills with domestic and international employees
Workload Management
Organisational skills
Voluntary Roles
August 2021-Present: Youth Music Co-Ordinator at C3 Church.
o Tasked with organising for and overseeing the development and execution for C3 Church youth events over 3 Locations.
Recurring role, July 2016-2018: Sizewell Hall Summer Camps activities assistant.
o Tasked with overseeing and supporting a large group of young people, as well as supporting activities and ensuring they ran smoothly. I would work with the Camp leaders to ensure that all activities were completed to schedule and support the wellbeing of the young people who attended.
Driving License
Full UK (Clean)
Recommendations
- “I have managed Nathan since he joined WTW a year ago, on our Apprentice scheme. Nathan is a pleasure to work with, reliable and helpful. He is professional and mature, and I can rely on him to liaise with associates and customers on all levels. Nathan is a fast learner combined with being hardworking, he takes pleasure in seeing a job done well. He often works on his own initiative and often reaches out to proactively help me with my own workload. He has the capacity to juggle several tasks, large call volumes, often delegated to him from across our technology groups. He chairs several meetings, our daily operations calls and team stats reviews, in these sessions he has a good communication style, is friendly and clear with his team members. Nathan is always optimistic, he has built good relationships across the group combined with being organised and methodical, I believe he has an exciting and successful IT career ahead of him. I have no hesitation in recommending Nathan.” – Leisel Hunnable, IT Service Manager, Willis Towers Watson, August 2020.
- “I have been working alongside Nathan for about a year now and I can honestly say it has been delightful. Nathan is a very knowledgeable man who is keen to help wherever possible. Nathan has great teamwork skills; he has gone out of his way to help me with tasks that I may find slightly challenging. I have noticed Nathan is dedicated and great at problem solving in his current role as part of the database team. Nathan is very approachable and is always professional.” – Chloe Carlton-Smith, Technical Support Specialist, Atos – October 2020
- “I have worked with Nathan for a couple of years now as a mentor and later as a line manager. He started with WTW during his apprenticeship and was always keen to learn new skills and enhance his knowledge. A hard worker who was successful in getting a distinction in his apprenticeship. Nathan is a very dependable and likeable team member. He would be a good asset to any future team.” – Kevin Church, Associate Director, Atos, September 2021
Timeline
SQL Database Administrator
Atos - On Behalf Of Willis Towers Watson
01.2021 - Current
Infrastructure Technician Apprentice
Willis Towers Watson
09.2019 - 01.2021
Infrastructure Technician Apprentice
09.2019 - 01.2021
Administrative Assistant
Walter Wright
07.2018 - 09.2018
Thurston Community College
09.2015 - 07.2019