Project Manager: Service Operations
Critical Power Group
07.2022 - Current
- Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures
- Documenting and following up on important next step actions and follow up items from meetings
- Preparing necessary presentation materials as needed
- Ensuring project deadlines are met
- Manage all assigned follow up repairs, work closely with estimating team to ensure that all proposals are submitted to Client in timely manner
- Procure parts and materials for recommended follow up work as needed
- Maintain and update project follow up reporting daily to ensure that all items are recorded and escalated as needed
- Determining project changes
- Providing administrative support as needed
- Undertaking project tasks as required
- Developing project strategies
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project. Assess project risks and issues and provide solutions where applicable
- Chair and facilitate meetings where appropriate and distribute minutes to all project team members
- Created project management calendar for fulfilling each goal and objective
- On-site project management as necessary, including but not limited to QA/QC checks on service-related projects, deliverable inventory management, and safety protocol validation.
- Resolved customer complaints in professional and timely manner.
- Analyzed service reports to identify areas of improvement.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored inventory levels and placed orders to replenish stock.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Negotiated with vendors to secure best prices for parts and supplies.
- Hosting C-Suite (heavy) Meetings weekly, which included Individual Contributors and Trade Line Managers as well.
- Monitored service staff performance and provided feedback for improvement.
