Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathan Watahomigie

Chicago,IL

Summary

Dynamic Guest Services Agent with a proven track record at Omni Hotels & Resorts, excelling in guest conflict resolution and effective communication. Eager to contribute to seemless operations and enhance guest satisfaction with personalized service.

Overview

4
4
years of professional experience

Work History

Guest Services Agent/Night Auditor

Omni Hotels & Resorts
03.2023 - Current
  • Greeted guests upon arrival and offered assistance.
  • Streamlined check-in process to decrease wait times and increase guest satisfaction.
  • Collected room deposits, fees, and payments.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Fulfillment Associate

Amazom
08.2022 - Current
  • Followed safety protocols to minimize workplace accidents.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Reviewed order slips, picked products and staged merchandize to be shipped.

Manager of Residence Life

Crazy Horse Memorial
01.2021 - 06.2022
  • Conferred with educators to rebalance classes, increase resource utilization, and integrate new technology.
  • Developed and implemented student success initiatives to recognize and encourage achievement.
  • Implemented strategies to increase student recruiting, engagement and retention.
  • Prepared and administered budget of $250,000 for campus with 100 students.
  • Coordinated and supervised academic advising activities.
  • Gained strong leadership skills by managing projects from start to finish.

Education

Bachelor of Science - Hospitality Management

Northern Arizona University
Flagstaff, AZ

Certificate - Digital Marketing

University of California, Los Angeles Extension
Los Angeles, CA
12-2026

Skills

  • Registration management
  • Guest service and assistance
  • Account inquiries
  • Hospitality services
  • Hotel amenity information
  • Guest check-in and check-out
  • Guest conflict resolution
  • Cash handling experience
  • Opera Cloud

Timeline

Guest Services Agent/Night Auditor

Omni Hotels & Resorts
03.2023 - Current

Fulfillment Associate

Amazom
08.2022 - Current

Manager of Residence Life

Crazy Horse Memorial
01.2021 - 06.2022

Bachelor of Science - Hospitality Management

Northern Arizona University

Certificate - Digital Marketing

University of California, Los Angeles Extension

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