Nathan Welch
Cincinnati,OH
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
34
34
years of professional experience
Work History
Sanitation Associate
Kroger CFC
03.2022 - Current
- Maintained neat, clean and sanitized work areas.
- Washed down facility walls, floors, and doors regularly with cleaning solutions and sprayers.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
- Handled spills in work and common areas and used proper methods to clean and sanitize each material.
Warehouse Manager
PDQ Door
09.2019 - 05.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Dock Worker
Whittrock Cabinetry
03.2019 - 09.2019
- Followed verbal and written instructions to properly move and ship products.
- Used fork lifts, hand truck, and pallet jacks to move materials on dock.
- Secured cargo using chains, load bars, wood blocks, and straps.
- Used hand-held scanners and physical logs to accurately track item movements.
Sales Specialist
Lowes Of Lexington
11.2017 - 12.2018
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Service Desk Associate
Meijer Stores
11.2016 - 11.2017
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
Sales Specialist/Plumbing Professional
Lowes Of Beaufort
04.2012 - 09.2015
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Service Dispatcher
PDQ Door
04.2005 - 02.2012
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Communicated with customers to provide delivery updates and resolution.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
Service Coordinator Supervisor
Watson's Of Cincinnati
09.1989 - 01.2005
- Developed and implemented quality control and assurance procedures for service projects to deliver high standards of work on client projects.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Communicated with clients and service providers to provide updates on work progress.
Education
Bachelor of Arts - Biology
University of The Cumberlands
Williamsburg, KY12.1997
High School Diploma -
Princeton High School
Cincinnati, OH06.1993
Skills
- Industrial Equipment Operation
- Fixture Cleaning and Polishing
- Insecticide Spraying
- Maintaining Building Security
- Safety Requirements
- Conscientious and Detail-Oriented
- Managing Operations and Efficiency
- Scheduling and Coordinating
Timeline
Sanitation Associate
Kroger CFC
03.2022 - Current
Warehouse Manager
PDQ Door
09.2019 - 05.2021
Dock Worker
Whittrock Cabinetry
03.2019 - 09.2019
Sales Specialist
Lowes Of Lexington
11.2017 - 12.2018
Service Desk Associate
Meijer Stores
11.2016 - 11.2017
Sales Specialist/Plumbing Professional
Lowes Of Beaufort
04.2012 - 09.2015
Customer Service Dispatcher
PDQ Door
04.2005 - 02.2012
Service Coordinator Supervisor
Watson's Of Cincinnati
09.1989 - 01.2005
Bachelor of Arts - Biology
University of The Cumberlands
High School Diploma -
Princeton High School
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