Nathan Whitehouse
Information Technology Specialist
Seattle,WA
Summary
Detail-oriented Information Technology Specialist with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Police Officer Recruit
City of Seattle
Seattle, WA
08.2021 - 06.2022
- Established and maintained effective working relationships with city staff leaders, outside organizations and general public to provide optimal service and protection.
- Built excellent rapport and working relationship with the community, to build trust and improve upon communication.
Correctional Officer
Inyo County Sheri 's Department
Independence, CA
10.2018 - 06.2021
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
Broadband Technician
Suddenlink
Bishop, CA
04.2017 - 10.2018
- Install and configure modems, routers, and other network devices
- NCTI Broadband Premise Installer Certificate.
- Trained new employees to properly perform installations and repairs.
- Complied with all company quality, security and safety guidelines.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
Supervisor
Smart and Final
, CA
09.2012 - 03.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Technical Support
West Communications
07.2011 - 04.2012
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Translated complex technical issues into digestible language for non-technical users.
Education
High School Diploma -
Bishop Union High School
Bishop, CA06.2009
Skills
- Effective Working Relationships
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Troubleshooting Network Issues
- Resolving Problems and Incidents
- Tracking and Documentation
Certification
CompTIA A+ Certified
Timeline
Police Officer Recruit
City of Seattle
08.2021 - 06.2022
Correctional Officer
Inyo County Sheri 's Department
10.2018 - 06.2021
Broadband Technician
Suddenlink
04.2017 - 10.2018
Supervisor
Smart and Final
09.2012 - 03.2017
Technical Support
West Communications
07.2011 - 04.2012
High School Diploma -
Bishop Union High School
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