Nathan Wigington

• Facilitated effective communication between departments, fostering collaboration towards common goals.
• Managed space allocation within the facility, maximizing utilization while adhering to safety standards.
• Established strong vendor relationships, resulting in cost-effective contracts and improved service quality.
• Negotiated favorable contract terms with external service providers for maximum value at minimal cost.
• Managed daily operations for optimal performance, ensuring smooth functioning of the facility.
• Ensured compliance with local, state, and federal regulations related to safety, health, and environmental concerns.
• Managed payroll, monthly budget, and expense reports each month
• Led a team of 12+ staff members and trained all staff to meet the standard set by the facility
• Maintained staff schedule to ensure ratio was met day-to-day and promoted a safe and therapeutic environment for clients within our care.
• Maintained a comprehensive outings schedule for clients to partake and experience therapeutic outings to promote a new lifestyle within recovery.

Key Achievements -

Revised and Improved client engagement program which lead to our clients becoming more involved with our programming which included a band/level system that incentivized clients involvement in daily programming. Each band/level came with a new set of privileges and required an application from the client to move to the next band/level. The application required signatures from each department to ensure the client was meeting the standards set across the board, promoted client side accountability within treatment.

Implemented new intake search procedures to minimize the risks of occurrences and contraband coming into the facility.

Implemented new procedure for direct care staff to assign priority to client needs and requests with a system to track the efficiency of staff meeting client needs through client request forms. Creating a new leading metric that sustainable and reasonable to track to promote optimization of staff work flow.

Developed a daily responsibility log for direct care staff to follow to ensure all responsibilities are met day-to-day which in turn created another trackable metric to maximize efficiency.

Weekend Manager for the facility, responsible for maintaining safety and smooth operations over the weekend while administration was not present.

• Directed staff on day-to-day operations to promote efficient work flow and ensured proper policies and procedures were followed to promote a safe environment for clients.
• Provided disciplinary actions and training for all staff to minimize occurrences and incidents, which include and are not limited to, verbal coaching, handle with care training, deescalation training and best practices, and ensuring Q15 rounds were performed accurately and on time.
• Managed weekend visitation for clients and their families, includes safety checks, COVID-19 tests, proper handling of belongings brought in by families (includes proper search procedures for all items brought to facility), and monitoring of the entire visitation to keep clients and families safe. Redirecting parents and clients alike in the event the visit escalated in emotions and tension, ending the visit if necessary.
• Maintained an open pipeline of communication across departments to provide the best quality of care for clients (includes timely and accurate documentation of client behaviors so that the proper departments have access to all necessary information).
• Attended weekly and quarterly leadership meetings to discuss new processes and procedures to be handed down to direct care staff. Address issues and concerns and provide resolutions for currents issues to build and uphold facility standards.
• Work alongside staff on the floor daily to provide support and conflict resolution for day-to-day issues and needs. Empower team members and backing team members in holding boundaries with clients who are exhibiting problematic behaviors.

• Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
• Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
• Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
• Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
• Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
• Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.

• Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
• Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
• Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
• Established rapport with diverse populations by utilizing strong cultural competence skills during interactions with both patients and their families alike.
• Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
• Mentored new Behavioral Health Technicians joining the team, sharing best practices and helping them acclimate quickly to their new role responsibilities.
• Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.

• Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
• Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
• Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
• Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
• Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
• Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
• Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.

• Participated in ongoing professional development opportunities, staying current with industry best practices and emerging trends for the delivery of effective mental health services.
• Facilitated group therapy sessions, fostering a supportive environment for patients to share experiences and discuss coping strategies.
• Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
• Educated families on mental health conditions and available resources, empowering them to better support their loved one''s journey towards wellness.
• Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.