NATHAN WILT
Port Richey
Summary
Professional with extensive experience in hospitality, emphasizing customer service excellence and client satisfaction. Proven ability to communicate effectively, driving business success through strategic planning and relationship management. Demonstrates strong problem-solving skills and adaptability to new challenges, fostering collaboration among team members. Committed to supporting team objectives and achieving measurable results.
Overview
12
12
years of professional experience
Work History
Front Desk and Night Audit
Courtyard & Residence Inn By Marriott
Oldsmar
04.2024 - Current
- Executed night audit procedures, balancing accounts receivable ledger efficiently.
- Posted charges and completed night audit backup accurately.
- Facilitated effective communication between night audit staff and day shift teams.
- Resolved guest inquiries and issues promptly and professionally.
- Processed payments while maintaining accurate daily financial records.
- Monitored lobby activity, ensuring a welcoming atmosphere for guests.
Executive Housekeeper
Springhill Suites
Estero
09.2023 - 04.2024
- Supervised housekeeping staff to ensure clean and organized guest rooms.
- Fostered high-performance culture through positive workplace atmosphere.
- Monitored productivity by creating team schedules and adjusting staffing levels.
- Coordinated inventory management for cleaning supplies and equipment.
- Collaborated with other departments to address guest requests promptly.
- Managed operating budgets, effectively addressing any shortfalls.
Front Desk & Night Audit
Hampton Inn
Tarpon Springs
09.2021 - 08.2023
- Maintained detailed records of 85 rooms using Hilton's OnQ property management software.
- Processed guest check-ins, check-outs, payments, and folio receipts efficiently.
- Established direct billing and routed reservations; managed credit card authorization binder.
- Conducted regular bucket checks and updated registration cards as necessary.
- Resolved amenity-related issues promptly, ensuring high guest satisfaction.
- Handled property audits upon request, completing night steps and generating relevant reports.
Night Audit Supervisor
White Lodging Services
Erie
01.2020 - 08.2021
- Trained staff on night audit procedures and customer service standards.
- Balanced day shift accounts to ensure accurate financial records.
- Addressed customer requests and complaints, directing staff for effective resolution.
- Reviewed food and beverage calculations to verify payments and implement necessary corrections.
- Generated invoices, bills, and checks for vendors, employees, and contractors.
- Updated all official documentation pertinent to responsibilities.
Front Desk & Night Audit
Scott Enterprises
Erie
10.2017 - 08.2019
- Collaborated with cross-functional teams to accomplish organizational objectives.
- Tailored accommodations to meet specific guest requirements effectively.
- Monitored safety measures and enforced health regulations consistently.
- Submitted daily earnings and occupancy reports, ensuring accurate bookkeeping.
- Balanced accounts nightly, maintaining precise financial records.
- Pursued continuing education and advanced training to stay current in industry knowledge.
Front Desk Supervisor
Candlewood Suites
Lake Mary
01.2017 - 09.2017
- Executed front desk operations for high-occupancy hotel, ensuring efficient service delivery.
- Verified customer details during check-in, providing accurate information on rates.
- Developed work schedules based on staff availability to prevent uncovered shifts.
- Compiled daily reports encompassing accounting, income, room service usage, and guest counts.
- Trained new hires on company policies and procedures for seamless onboarding.
- Resolved visitor issues promptly to maintain guest satisfaction.
Front Office Manager
Home 2 by Hilton
Erie
04.2015 - 01.2017
- Executed administrative tasks including filing, report preparation, and database updates as necessary.
- Analyzed customer feedback data to pinpoint improvement areas.
- Cultivated strong relationships with corporate clients to enhance repeat business opportunities.
- Conducted job interviews, assessed employee performance, and provided constructive feedback.
- Acknowledged top performers to retain high-quality talent within organization.
- Strategically delegated tasks among staff to optimize operational efficiency.
Front Desk Agent
Homewood Suites by Hilton
Erie
03.2014 - 04.2015
- Delivered exceptional customer service by warmly greeting guests upon arrival.
- Managed reservations through Hilton's property management system for operational efficiency.
- Ensured proper accommodations for special events and VIP guests by checking reservations.
- Coordinated with staff while handling telephone operations and addressing guest inquiries.
- Collaborated with team members to streamline front desk workflow and improve efficiency.
- Promptly addressed guest inquiries to uphold high satisfaction levels.
Office Assistant Intern
Patterson Erie Corporation
Erie
02.2013 - 04.2013
- Entered and verified account data in business program, ensuring data integrity.
- Scanned records and uploaded documents into company database for efficient access.
- Identified and corrected data entry errors, preventing duplication across systems.
- Monitored progress of data entry projects, identifying improvement opportunities to enhance productivity.
- Managed office filing and recording system for streamlined document retrieval.
- Cultivated positive team relationships through effective communication strategies.
Education
Diploma -
Harbor Creek High School
Erie, PA06.2013
Diploma - GRAPHIC COMMUNICATIONS
Erie County Technical School
Erie, PA06.2013
Skills
- Effective communication
- Analytical skills
- Time management
- Dependability
- Operational efficiency
- Privacy compliance
- Guest relations
- Performance monitoring
- Staff training
- Financial reporting
Languages
English
Native/ Bilingual
German
Professional
References
References available upon request.
Timeline
Front Desk and Night Audit
Courtyard & Residence Inn By Marriott
04.2024 - Current
Executive Housekeeper
Springhill Suites
09.2023 - 04.2024
Front Desk & Night Audit
Hampton Inn
09.2021 - 08.2023
Night Audit Supervisor
White Lodging Services
01.2020 - 08.2021
Front Desk & Night Audit
Scott Enterprises
10.2017 - 08.2019
Front Desk Supervisor
Candlewood Suites
01.2017 - 09.2017
Front Office Manager
Home 2 by Hilton
04.2015 - 01.2017
Front Desk Agent
Homewood Suites by Hilton
03.2014 - 04.2015
Office Assistant Intern
Patterson Erie Corporation
02.2013 - 04.2013
Diploma -
Harbor Creek High School
Diploma - GRAPHIC COMMUNICATIONS
Erie County Technical School
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