Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nathan Wolfe

Nathan Wolfe

Salt Lake City,UT

Summary

A dynamic problem-solver with a passion for technology, adept at seamlessly bridging the gap between hardware and software. I thrive in leading diverse teams to achieve extraordinary outcomes, with a keen eye for meticulous event management and a natural gift for conflict resolution. With a track record of turning challenges into opportunities, I am driven to create a positive impact in the world of technology through my expertise in troubleshooting, leadership, and exceptional interpersonal skills.

Overview

9
9
years of professional experience

Work History

Customer Experience Manager

FLASH
08.2021 - Current
  • Provided technical account management by collaborating with internal teams on implementation projects and addressing support and development requests throughout the platform's lifecycle
  • Worked closely with customers to understand their unique requirements and challenges, offering tailored solutions and guidance to ensure smooth platform adoption
  • Proactively monitored customer accounts, identifying potential issues, and taking preventive measures to avoid downtime or disruptions in service
  • Acted as the primary point of contact for post-installation customers, promptly addressing and resolving outstanding issues to enhance customer satisfaction
  • Utilized strong problem-solving skills to identify root causes and implement effective solutions, thereby turning frustrated customers into advocates for the product
  • Conducted regular check-ins with customers to assess their needs, provide updates on platform enhancements, and gather feedback for product improvement
  • Collaborated with cross-functional teams, including sales, product development, and support, to address customer concerns, share customer insights, and drive product enhancements
  • Prepared and delivered reports and presentations to internal stakeholders, highlighting key customer issues, trends, and recommendations for improvement.

Manager of Guest Services and Parking

Vivint Smart Home Arena
04.2018 - 08.2021
  • Revenue growth of 118% in the first fiscal year (Parking)
  • Developed and implemented the first-ever business plan and training program for the Parking Department
  • Assisted in the hiring and onboarding of over 90 part-time team members to help meet guest Experience expectations
  • Successfully support, scheduled, and assist in leading over 230 part-time Guest Services and Parking team members to ensure event success.

Parking Enforcement Supervisor

City of Boulder
09.2016 - 04.2018
  • Lead city-wide parking enforcement for Community Vitality and Parking Services department
  • Assist Access and Parking Manager with departmental projects and research.
  • Facilitate work cultural norming process to enhance employee engagement.
  • Implemented a new onboarding and training program for parking enforcement staff to enhance the overall onboarding experience for new and current staff.
  • Coordinated parking enforcement for a new pilot program near highly utilized Open Space trailhead.
  • Integrated 24/7 call service with the installation of new Parking Access and Revenue Control System (PARCS) equipment.


Field Operations Manager

University of Denver
04.2014 - 09.2016
  • Oversaw parking enforcement and maintenance for campus inclusive of 5,296 parking stalls.
  • Collaborated with the university campus safety department to gain compliance with parking and campus safety policies.
  • Implemented and configured a virtual permit pilot program to enhance customer experience
  • Developed a new training program for parking enforcement team members.
  • Increased parking enforcement citation issuance by 80% in Q3.
  • Coordinated the replacement of enforcement staff vehicles to include two mobile License Plate Recognition (LPR) units.
  • Acted as Campus Safety Officer as needed to meet the Campus community's needs.

Education

B.S - Communications

Southern Utah University
2013

Skills

  • Technical Account Management
  • Salesforce Software
  • Client Base Retention
  • Problem Solver
  • Technology
  • Customer Issue De-Escalation

Timeline

Customer Experience Manager

FLASH
08.2021 - Current

Manager of Guest Services and Parking

Vivint Smart Home Arena
04.2018 - 08.2021

Parking Enforcement Supervisor

City of Boulder
09.2016 - 04.2018

Field Operations Manager

University of Denver
04.2014 - 09.2016

B.S - Communications

Southern Utah University

Similar Profiles

CREATE PROFILE
Nathan Wolfe