Hi, I’m
Nathan Wood
Houlton,WI
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
years of professional experience
Work History
Target
General Merchandise Team Lead
07.2021 - 01.2024
Job overview
- Demonstrated a service culture prioritizing guest service experience. Modeled, trained, and coached expectations to deliver service standard.
- Understood sales goals, planed, and executed daily/weekly workload to deliver on department and store sales goals as well as guest engagement.
- Handled merchandising (zoning, in stocks, pricing/signing accuracy), transitions, revisions, sales plans, promotions, and price change as well as assessing the GM backroom and sales floor areas along with overseeing execution of inbound/outbound and fulfillment processes.
- Expect and enable team members to stay up-to-date on relevant trends and products. Along with ensuring team members held accountable to expectations and established goals.
- Lead and coach team members to ensure accuracy and efficiency in all GM processes.
- Worked a schedule that aligns to guest and business needs; this included early morning, evening, closing, and weekends shifts. Managing store operations throughout a shift as well as being responsible for opening and closing the store. Addressed store needs as necessary (emergency, regulatory visits, etc.). Followed all safe and secure training and processes as a key carrying lead.
- Demonstrated a commitment to diversity, equality, and inclusion through continuous development along with demonstrating a culture of ethical conduct, safety, and compliance. Continued to lead and create a safety advocacy culture by modeling inclusive and safe behaviors while upholding those expectations for team members.
- Supported guest services such as back-up cashier, order pick up, and drive up while maintaining a compliance culture (federal, state, and local adult beverage laws) executing those duties. Maintained a professional relationship with fellow peers and kept an active partnership with the Asset Protection teams and Property Management teams.
Fastenal
Laboratory Technician; 2nd Shift Team Lead
11.2018 - 06.2021
Job overview
- Streamlined sample processing for faster turnaround times, resulting in improved customer satisfaction.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Testing product in an A2LA Accredited Laboratory while upholding product to specific grade requirements in accordance to A2LA standings.
- Collecting and analyzing test data, and data entry. Creating documentation, such as inspection instructions, reports on test results and certifications. Communicating project status and results to production and other quality assurance teams along with sales representatives and clients.
- Trained junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Performed complex analyses using various instrumentation, delivering reliable data for informed decision making.
- Improved interdepartmental communication by collaborating closely with other lab personnel on shared projects and goals.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
- Performed routine lab and department maintenance to keep area clean and orderly.
- Calibrated and maintained instruments to keep equipment fully operational.
Target
General Merchandise Expert
10.2016 - 05.2019
Job overview
- Created a welcoming experience for guest through engagement to better understand their specific needs.
- Owned selected areas of the store. Ensured those area were zoned, in stock, and accurately signed. Maintained the freight for those areas as well as the execution of the backroom pulls and any guest request for items out on the sales floor but in the backroom.
- Owned backroom aisles for the work centers I was a part of; this included backstock, brand, and cleanliness.
- Supported guest services such as back-up cashier, order pick up, and drive up while maintaining a compliance culture (federal, state, and local adult beverage laws) executing those duties.
- Always worked in a safe manner; identified and corrected hazards; complied with all safety policies and best practices.
- Conducted weekly price change workloads, weekly RFID scans, and weekly sales plans.
- Assisted in other areas of the store, including but not limited to, front end (guest service), electronics, fulfillment (order pick up and ship from store), food and beverage areas (Starbucks, grocery department), and other areas as needed.
McDonalds
Kitchen Department Manager
03.2010 - 12.2014
Job overview
- Improved kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Enhanced overall customer satisfaction by maintaining high-quality food and presentation standards.
- Managed inventory effectively, reducing waste and optimizing budget allocation for food supplies.
- Developed strong team cohesion by fostering open communication and providing constructive feedback to staff members.
- Increased employee retention rates through effective hiring practices and ongoing training programs.
- Implemented rigorous safety protocols, ensuring a clean and hazard-free work environment for all employees.
- Streamlined kitchen operations by delegating tasks efficiently among team members, maximizing productivity levels.
- Promoted a culture of continuous improvement by regularly evaluating performance metrics and identifying areas for optimization.
- Led regular staff meetings to discuss operational challenges, share best practices, and ensure alignment with company goals.
- Facilitated cross-functional collaboration between front-of-house and back-of-house teams, ensuring seamless service delivery during peak hours.
- Balanced staffing needs with budget constraints, effectively managing labor costs without compromising service quality.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
Education
Western Technical CollegeLa Crosse, WI
Associate of Arts from Graphic Design
Amery High SchoolAmery, WI
High School Diploma
03.2008
Skills
- Regulatory Compliance
- Trend Tracking
- Production Monitoring
- Performance Monitoring
- Schedule Management
- Workplace Safety
- Quality Control
- Employee Evaluation
- Sales strategy
- Critical thinking
- Food safety knowledge
- Inventory Management
Timeline
General Merchandise Team Lead
Target
07.2021 - 01.2024
Laboratory Technician; 2nd Shift Team Lead
Fastenal
11.2018 - 06.2021
General Merchandise Expert
Target
10.2016 - 05.2019
Kitchen Department Manager
McDonalds
03.2010 - 12.2014
Western Technical College
Associate of Arts from Graphic Design
Amery High School
High School Diploma
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