Nathan Worley

• Diagnosed errors or technical problems to determine proper solutions.
• Maintained documentation of findings and all work completed.
• Repaired and replaced faulty components to support system performance.
• Utilized diagnostic tools to analyze system performance issues and identify root cause of problems.
• Provided technical support and troubleshooting for field operations, including diagnosing and resolving hardware and software issues.
• Configured, installed, tested, maintained, monitored, and troubleshot a variety of specialized equipment in the field.
• Performed fiber splicing and termination for new builds and restorations on multiple types of cable.
• Maintained the integrity of the fiber optic network to ensure a best-in-class customer experience.
• Maintained accurate logs of vehicle inspections and repair status.

Maintained accurate logs of vehicle inspections and repair status.

• Maintain Valid and clean driver's license

• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Used job-related software to complete contract forms, prepare change of address records, or issue service discontinuance orders.
• Navigated multiple computer systems and applications and utilized search tools to find information.
• Met deadlines while maintaining high-quality deliverables.
• Developed and maintained relationships with customers to ensure repeat business.
• Negotiated pricing contracts with customers to maximize profits.
• Advised customers on the latest product features and benefits.
• Performed regular follow-ups with clients to ensure satisfaction with purchases.

• Repaired, newly installed, and updated equipment to ensure proper functioning and conformance to specifications.
• Maintained great energy when entering customers' homes and performed duties based on their needs.
• Demonstrated equipment to customers and explained its use, responding to inquiries and complaints.
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Ensured that power supplies were adequate and that communications links functioned.
• Noted differences in wire and cable colors for accurate work performance.
• Maintained tools, test equipment, and motor vehicles.
• Maintained accurate logs of vehicle inspections and repair status.