Nathan Younts
Annville,KY
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Extensive experience in telecommunications, customer service, supervisor and management duties. Able to troubleshoots highly technical, complex issues with ease and patience.
Collaborative with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
11.2024 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Data Entry
ICS
01.2024 - 11.2024
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Reduced errors in transactions through diligent verification and data entry tasks.
- Streamlined data entry processes for faster and more accurate recordkeeping.
- Managed and organized documents for data entry tasks.
ISG - Customer Service Representative
Maximus Call Center
11.2021 - 01.2023
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to help desk workers.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Monitored participant workflow and behaviors throughout training process.
- Tracked attendance and evaluated progress for assigned trainees.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Delievery Driver
Aaustin Express
05.2018 - 11.2021
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Obtained signatures from customers upon delivery of goods.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Drove safely in various weather and road conditions to avoid accidents.
- Provided coaching and mentoring to employees.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
Data Entry Clerk
Serco NA
06.2017 - 05.2018
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents and records.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Crew Member
Wendy's
09.2016 - 06.2017
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained and mentored numerous new personnel hired to fulfill various roles.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
Clay County High School
Manchester, KY07.2011
Skills
- Collaborative Team Player
- Call Volume and Quality Metrics
- Operations Analysis
- Typing Proficiency
- Computer Proficiency
- Customer Data Confidentiality
- Problem resolution
- Relationship building
- Conflict resolution
- Complaint resolution
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
Timeline
Customer Service Representative
Maximus Call Center
11.2024 - 01.2025
Data Entry
ICS
01.2024 - 11.2024
ISG - Customer Service Representative
Maximus Call Center
11.2021 - 01.2023
Delievery Driver
Aaustin Express
05.2018 - 11.2021
Data Entry Clerk
Serco NA
06.2017 - 05.2018
Crew Member
Wendy's
09.2016 - 06.2017
High School Diploma -
Clay County High School
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