Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Nathan Zambrano

Fresno

Summary

Dedicated Customer Service Specialist with proven ability to prioritize and multi-task in fast-paced environments. Demonstrated success in collaborating with teams to achieve both personal and organizational objectives. Recognized for effectively resolving escalated customer support issues, enhancing overall customer satisfaction.

Overview

10
10
years of professional experience

Work History

Junk Remover Specialist/Mover

Robs Junk Removal 559
fresno
04.2025 - Current
  • Extensive customer service, aiding in giving monetary bids for requested services by the customer.
  • Scheduling appointment times with customers for removal service.
  • Showing up timely to scheduled appointments and removing items from customers property.
  • Appropriately disposing of items.

Server

Hard Rock Cafe San Francisco
San Francisco
07.2024 - 09.2024
  • Delivering an excellent dining experience to ensure customer satisfaction.
  • Taking accurate and efficient orders by engaging with guests to understand their needs and preferences.
  • Delivering food orders to tables, ensuring they are served timely, and correctly.
  • Independently processing payments accurately and efficiently, handling cash, credit cards, and other forms of payment.
  • Answering questions, concerns, and proactively ensuring guest satisfaction throughout their dining experience.
  • Making sales by suggestive selling, using proven techniques to increase sales in Hard Rock Cafe merchandise, while providing excellent service.
  • Pre-bussing tables, maintaining a clean, and organized station.
  • Took accurate orders and communicated them to the kitchen staff efficiently.
  • Collaborated with team members to enhance guest experiences during events.

Catering Staff/Food Server

Delancey Street Restaurant
San Francisco
03.2022 - 06.2024
  • Delivered friendly and efficient service to ensure a pleasant dining experience.
  • Suggested menu items and specialty drinks according to company specifications.
  • Served and explained the major ingredients and preparation methods for each item on the menu.
  • Accurately totaled processed and collected payments from guests using the point of sale system.
  • Trained new servers on menu items, garnishes, ingredients, preparation methods and how to provide quality service.

Painter

Custom Residential Painting
Fresno
04.2015 - 10.2021
  • Surface preparation, painting and finishing, giving estimates to customers, working with customers to understand their needs and ensure satisfaction, tracking expenditures and ensuring projects stay within budget and are completed on time.

Education

High School -

Fresno Adult
Fresno, California, United States of America

Skills

  • Customer service
  • Time management
  • Appointment scheduling
  • Waste disposal
  • Cash handling
  • Sales techniques
  • Team collaboration
  • Conflict resolution

Affiliations

  • physical fitness
  • running

References

References available upon request.

Timeline

Junk Remover Specialist/Mover

Robs Junk Removal 559
04.2025 - Current

Server

Hard Rock Cafe San Francisco
07.2024 - 09.2024

Catering Staff/Food Server

Delancey Street Restaurant
03.2022 - 06.2024

Painter

Custom Residential Painting
04.2015 - 10.2021

High School -

Fresno Adult

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