NATHAN ZELESNIKAR
Hilton,NY
Summary
Talented and passionate senior leadership professional skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply with 20+ years of Human Services experience.
Overview
21
21
years of professional experience
Work History
Director of Programs & Services
Holy Childhood
08.2019 - Current
- Report directly to Holy Childhood's Chief Executive Officer/President
- Oversee day-to-day production activities in accordance with business objectives for Day Habilitation, Community Based Pre-Vocational Services, SEMP, Respite, and Article 16 Clinic Services.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Monitored budget and utilized operational resources.
- Kept up to date with industry trends and identified areas of opportunity to drive improvements.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Intake and Enrollment Coordination: Increased enrollment in programs by 35%
- Created an inclusive work environment that encouraged diverse perspectives, ultimately leading to more effective problem-solving within the team.
Senior Director of Programs & Services
Arc of Monroe County
06.2017 - 08.2019
- Provided Senior Leadership and Administrative oversight to 10 IRA’s, Arc Health/Clinical Services (Article 16 Clinic), Behavior Support Services, 5 Day Habilitation Programs.
- Assisted Executive Management team with strategic planning, budget maintenance, and staffing/participant recruitment.
- Lead and or took part in multiple agency committees including but not limited to Employee Engagement Committee, POM's committee (Personal Outcome Measures), and Special Review Committee.
- Ensure that all agency, state and federal regulations are regularly followed in order to ensure service provision excellence.
- Proved successful working within tight deadlines and fast-paced environment
- Self-motivated, with strong sense of personal responsibility
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
Program Administrator
Arc Of Monroe County
08.2015 - 06.2017
- Provided administrative oversight and supervision to all Day Programming, Clinical Services (Article 16), and Per Diem staffing.
- Assisted with development of annual strategic planning for agency goals.
- Led/facilitated agency's Employee Engagement Committee.
- Reviewed and maintained monthly budgets for multiple departments.
- Assisted in attaining community volunteer opportunities, developing on site programming, and increasing technology based activities for adults with intellectual/developmental disabilities.
- Provided ongoing direction and leadership for program operations
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance
- Recruited and trained staff and volunteers to upgrade collective team skills
Community Integration Coordinator/Associate Director
Lifetime Assistance Inc
09.2007 - 08.2015
- Provided administrative oversight to 7 community based Day Habilitation Programs that delivered clinical supports, community inclusion, volunteer opportunities, and behavioral support to individuals with intellectual/developmental disabilities.
- Ensured that all Agency, State, and Federal regulations were adhered to as it relates to OPWDD.
- Promoted positive work environment for staff by building meaningful relationships, developing team building activities, and leading employee engagement.
- Ensured that monthly program budgets were met and monitored annual capital spending.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Senior Residential Manager
Lifetime Assistance Inc
04.2005 - 09.2007
- Provided supervision, training, and oversight to multiple IRA's for people with intellectual/developmental disabilities.
- Facilitated oversight to clinical and behavioral support teams.
- Developed and implemented support services for each resident including Habilitation Plans, Behavior Support Plans, Individualized and Protective and Oversight Plans.
- Ensured compliance with state regulations, funding requirements, and all agency polices and procedures.
- Provided positive, safe, and nurturing living environment that reflected agency core values.
- Worked effectively in fast-paced environments
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Strengthened communication skills through regular interactions with others
Medicaid Service Coordinator
Lifetime Assistance Inc
01.2003 - 04.2005
- Identified, coordinated, and linked children and adults with intellectual/developmental disabilities to multiple services within Rochester community.
- Assisted individuals and families to maintain benefit eligibility, conducted monthly in home visits, observe/analyze person's environment, and assisted in job placement.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Developed comprehensive care plans, ensuring appropriate allocation of resources for clients'' needs.
- Maintained accurate documentation and records management, ensuring compliance with state regulations and guidelines.
Education
Bachelor of Arts - Psychology
St. John Fisher University
Pittsford, NY12.2002
Skills
- 15 years of Senior Leadership Experience in Human Services
- Strategic Planning Experience
- Intake/Enrollment Experience
- Hiring and Terminations
- Oversight of Entry Level, Senior Leaders and Clinical Personnel
- Operational Improvements
- Customer Loyalty
- Advocacy Work
- Program Oversight
- Customer Satisfaction Evaluation
- Budget Creation
Timeline
Director of Programs & Services
Holy Childhood
08.2019 - Current
Senior Director of Programs & Services
Arc of Monroe County
06.2017 - 08.2019
Program Administrator
Arc Of Monroe County
08.2015 - 06.2017
Community Integration Coordinator/Associate Director
Lifetime Assistance Inc
09.2007 - 08.2015
Senior Residential Manager
Lifetime Assistance Inc
04.2005 - 09.2007
Medicaid Service Coordinator
Lifetime Assistance Inc
01.2003 - 04.2005
Bachelor of Arts - Psychology
St. John Fisher University
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