Nathan A. Dalmolin
Operations Manager
Pearland,TX
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work History
Operations Manager
Academy Sports Outdoors
02.2023 - Current
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Oversee and conduct audits to ensure the store meets corporate safety regulations.
- Conducts interviewing and hiring for departments.
- Ensures all trainings are completed by associates by their required deadlines.
- Implemented a detailed review and monitoring process for scheduling, purchases, and various expenses, ensuring strict adherence to the quarterly budget. This proactive financial management approach contributed to the overall fiscal health of the department.
- Implemented a detailed review and monitoring process for scheduling, purchases, and various expenses, ensuring strict adherence to the quarterly budget. This proactive financial management approach contributed to the overall fiscal health of the department.
Hardlines Manager
Academy Sports And Outdoors
2 2022 - 02.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Rotated merchandise and displays to feature new products and promotions.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed inventory control, cash control and store opening and closing procedures.
- Achieved a notable increase in overall compliance scores for firearm audits through meticulous attention to detail, thorough documentation, and adherence to regulatory requirements. This success underscored commitment to legal and operational standards within the store.
Assistant Store Manager
Academy Sports & Outdoors
03.2020 - 02.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Inventory Control Team Lead
Academy Sports And Outdoors
02.2019 - 03.2020
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Conducted research to address shipping errors and packaging mistakes.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Team Sports
08.2016 - 02.2019
- Conduct interviews and onboard new employees
- Train staff on current and updated procedures
- Deescalate customer disputes and employee confrontations or disagreements
- Coach associates to further develop and challenge them to grow within the company
- Oversee the sale and auditing of firearms and signing off on Federal 4473 and 3310 forms
- Ensure adherence to all company protocols to reduce potential hazards
- Perform mandatory safety walks to ensure compliance in all areas are met
- Plan schedules and delegate assignments to meet coverage and service demands
- File and organize paperwork for corporate and ATF 4473 audits
- Conduct weekly meetings with staff to ensure the store is up to date on new and upcoming events.
Server
Johnny Carinos Country Italian
05.2015 - 06.2016
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Cashier
Taco Bell
08.2010 - 08.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Answered questions about store policies and addressed customer concerns
- Addressed customer needs and made product recommendations to increase sales
Education
Bachelor’s Degree - Business Management, Human Resources
University of Houston - Clear Lake
Houston, TX 08.2018 - 12.2020
Skills
Microsoft Office
10 Key
Cash Handling
Research
Critical thinking
Maximizing profitability
Order management
Team leadership and coaching
Relationship building and management
Customer Relations
Opening and closing procedures
Staff training and development
POS systems
Timeline
Operations Manager
Academy Sports Outdoors
02.2023 - Current
Assistant Store Manager
Academy Sports & Outdoors
03.2020 - 02.2022
Inventory Control Team Lead
Academy Sports And Outdoors
02.2019 - 03.2020
Bachelor’s Degree - Business Management, Human Resources
University of Houston - Clear Lake
08.2018 - 12.2020
Team Sports
08.2016 - 02.2019
Server
Johnny Carinos Country Italian
05.2015 - 06.2016
Cashier
Taco Bell
08.2010 - 08.2013
Hardlines Manager
Academy Sports And Outdoors
2 2022 - 02.2023
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